Job Overview

Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support its property management team. This is not an entry-level position. The company requires someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and maintain accurate CRM records and spreadsheets.

The ideal candidate is highly organised, thrives in a fast-paced environment, and has previous property management or maintenance coordination experience. 

English Communication Requirement

Candidates must have strong English communication skills, with a minimum expected proficiency level of C1.

Applicants must communicate clearly, professionally, and confidently in both written and spoken English. The position involves frequent communication with tenants, technicians, vendors, property managers, and internal team members.

• An English proficiency test result is not required when submitting an application.
• Proof of English proficiency may be requested during the hiring process.
• English communication skills will be evaluated during screening and interviews.
• Candidates who do not meet the required English communication standard may not be considered.

Key Responsibilities

• Coordinate maintenance requests from residents and property managers.
• Dispatch technicians and vendors efficiently.
• Schedule repairs and follow up to ensure timely completion.
• Track work orders and update their status.
• Maintain accurate records in the CRM.
• Manage and update spreadsheets used for maintenance tracking.
• Communicate professionally with tenants, technicians, vendors, and internal team members.
• Prioritise urgent maintenance issues and keep all stakeholders informed.
• Follow up on outstanding maintenance requests and ensure proper documentation.
• Ensure maintenance tasks are completed on time and documented properly.

Qualifications and Requirements

• AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
• Previous experience as a Maintenance Coordinator, Property Management Assistant, or in a similar role.
• Experience handling a high volume of maintenance requests.
• Proven experience dispatching maintenance technicians and coordinating vendors.
• Strong English communication skills, with a minimum expected level of C1.
• Excellent written and verbal communication skills.
• Strong proficiency with Google Sheets or Microsoft Excel.
• Experience maintaining and updating CRM systems.
• Strong organisational and time management skills.
• Ability to multitask, prioritise urgent tasks, and work independently.
• Must currently reside in the Philippines.

Training and Camera Requirement

Candidates will be required to keep their camera on during training. Applicants should be comfortable with this requirement before applying.

Preferred Qualifications

• Background in residential property management.
• Experience coordinating maintenance vendors and technicians remotely.
• Familiarity with work order management systems.
• Experience working with U.S.-based property management teams.

Compensation and Benefits

• Compensation: USD 560 bi-weekly.
• Full-time, long-term remote position.
• Opportunity to grow with a fast-paced, U.S.-based real estate company.

How to Apply

Interested and qualified candidates who meet the location, AppFolio experience, and English communication requirements should apply through Smartland's official recruitment portal.

Apply Online: Apply for the Maintenance Coordinator Virtual Assistant Position

Application Deadline: Not specified.

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