Vacancy Announcement

Youth Agenda (YAA) is inviting applications from qualified and motivated individuals for positions contributing to programmes that advance youth participation, governance and socio-economic development in Kenya.

1. MEAL Assistant

The MEAL Assistant will support programme data collection, management and analysis, monitoring activities, data quality checks, reporting, and documentation of programme learning and outcomes.

2. Driver

The Driver will provide safe and professional transportation services, support field activities and organisational operations, maintain the assigned vehicle and ensure compliance with road safety requirements.

Terms of Reference

Applicants are encouraged to read the full Terms of Reference and application requirements before applying.

MEAL Assistant: View Terms of Reference

Driver: View Terms of Reference

How to Apply

Applications should be sent to recruitment@youthagenda.org by 16 October 2026.

• Clearly indicate the position title in the email subject line.
• Applications will be reviewed on a rolling basis.
• Applicants should read the relevant Terms of Reference and application requirements before applying.

Application Deadline: 16 October 2026

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About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence.
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for.
• Resolve queries with empathy and urgency and own the problem until it’s fixed.
• Handle complaints with empathy, resolving them with urgency and dignity.
• Contact clients of outstanding accounts and help find repayment solutions that work.
• Monitor repayment schedules and follow up consistently to keep accounts on track.
• Maintain accurate, up-to-date client records in our systems.
• Respond promptly to client and with the same standard every time across calls and written channels.
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do.

Requirements

• A degree in Banking, Finance, Business, or a related field is required.
• At least 1 year of experience in a customer-facing, sales, retail.
• Comfortable with basic financial and credit concepts.
• Strong written and spoken communication skills in English.
• A client-first mindset. You help people with care, urgency, and dignity.
• Calm, patient, and practical when things get busy with a "let's get it done" attitude.
• Target-driven and hungry to grow. You hold yourself to a higher standard.
• Self-organised, reliable, and able to manage your own workload.
• Comfortable following set processes and systems accurately.

Remuneration

Basic salary with great monthly performance incentives.

How to Apply

Interested candidates should apply online through the official Unifi application portal:

Closing Date: 30 September 2026

Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.