About the Company

ExpressCredit Ltd is part of Eleving Group, an international Fintech Company operating in sixteen countries across three continents. The company provides financial solutions and works to expand access to finance in Zambia while supporting individuals and local communities.

ExpressCredit has grown significantly since 2018 and invites suitably qualified candidates based in Lusaka or willing to relocate to apply for the position of Customer Care and Sales Support Agent.

The Role

The Customer Care and Sales Support Agent will provide ongoing customer support, assist dealers and sellers with sales, handle escalations and coordinate with internal teams to support seamless customer onboarding and issue resolution.

Responsibilities

• Provide ongoing customer support through calls, WhatsApp and other channels.
• Support dealers and sellers to make sales.
• Handle escalations raised by other teams.
• Ensure all interactions are aligned with the company’s tone of voice and customer experience standards.
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Assist in onboarding and training new team members as the product scales.
• Collaborate with CRM teams to improve customer interaction flows.

Requirements

• Minimum 1 year’s experience in customer care, debt collection or telesales, ideally in financial services, telco or asset financing.
• Strong communication skills in English.
• Experience working with CRM tools and call centre systems.
• Ability to work independently, prioritise tasks and thrive in a fast-paced environment.

How to Apply

Interested candidates should apply through the official ExpressCredit application portal.

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The Role

Are you a strategic thinker who knows how to turn opportunities into growth?

Lupiya is looking for a results-driven Commercial Manager to shape our commercial strategy, build strong partnerships, and drive revenue growth across our financial products.

If you have a sharp business mind and a passion for fintech, we'd love to hear from you!

About the Role

https://tli.sh/VfUie

How to Apply

Send your CV to careers@lupiya.com.

Deadline: 10 October 2026

Job Details

As we continue to grow and strengthen the business, we’re looking for an experienced Non-Executive Board Director to join our Board and work closely with executive management to provide independent oversight, strategic guidance, and governance leadership.

Key Responsibilities

• Contributing to the development and oversight of the company’s strategy
• Providing independent expert guidance on governance, risk management, and regulatory compliance
• Supporting sound decision-making in line with stakeholder interests and fiduciary obligations
• Ensuring compliance to the requirements of the Bank of Zambia and other applicable regulatory frameworks

What We’re Looking For

Accomplished senior leaders with demonstrated experience in regulated financial services environments and expertise in the following areas:

• Banking, Microfinance, or FinTech
• Technical skills: Specific proficiency in Finance Audit & Risk, ICT, Legal & Corporate Governance, Human Capital & Organizational Development
• Ethical leadership: A "Fit and Proper" track record with high integrity and no history of financial misconduct
• Stakeholder representation: Ideally, a background as a shareholder representative or a former executive with deep industry connections

Key Requirements

• Availability to attend quarterly Board and Committee meetings
• Willingness to actively contribute to governance and oversight responsibilities
• Residency; Lusaka preferred