We're looking for a service-oriented IT Support Analyst to join Africa GreenCo's Digital and Data team in Johannesburg. This role keeps our people productive across the business, providing first-line support, maintaining IT systems and assets, and helping build a smarter, better-documented digital workplace as GreenCo grows across its markets.

You will play a key role in:

• Providing Tier 1 support for hardware, software and connectivity issues, and resolving requests within agreed SLAs
• Managing user onboarding and offboarding, access rights and accurate records of permissions
• Maintaining the IT asset register and tracking the lifecycle of IT equipment
• Supporting Microsoft 365 tools (Outlook, Teams, SharePoint) and basic workflow automation
• Managing and updating the organisation's intranet content, usability and navigation
• Creating clear IT documentation, SOPs and user guides, and supporting security awareness and compliance

We are looking for someone with:

• A degree in Information Technology, Computer Science or a related field
• 1 to 3 years in an IT support, helpdesk or systems administration role
• Working knowledge of Microsoft 365 and Windows operating systems
• A basic understanding of networking, hardware troubleshooting and user access management
• Strong written and verbal communication, with the ability to produce clear technical documentation
• A detail-oriented, service-first approach with high levels of integrity and discretion
• Familiarity with IT service management principles and ITIL awareness would be viewed favourably.

If you want to help build the digital backbone of a fast-growing pan-African renewable energy business, we would love to hear from you.

How to Apply

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