Posts

Branch Manager

Company: Unifi

Position: Branch Manager

Employment Type: Contract

Location: Chama, Zambia

Closing Date: 6 October 2026

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. Unifi serves clients across Zambia, Kenya, Uganda, South Africa and Tanzania. The company combines client service with technology and data analytics to deliver financial services across the continent.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. The role is responsible for running the branch, leading the team, achieving targets and maintaining and improving client service. The Branch Manager is expected to build a branch that performs consistently, treats clients with dignity and solves problems quickly and simply.

Responsibilities

Own branch performance by knowing targets and driving the team to achieve them consistently.
Lead, develop and hold the team accountable by setting clear standards, coaching daily and developing staff.
Support the team to deliver fast, clear and simple service.
Approve loans in line with credit guidelines, accurately and efficiently, with a clear understanding of client commitments.
Own branch-level collections by staying up to date with overdue accounts, following up promptly and working with clients to find solutions.
Onboard and induct new team members and ensure they are ready before engaging with clients.
Run a clean and disciplined operation with high standards in cash handling, compliance, credit processes and branch administration.
Resolve escalated client complaints with speed and dignity and ensure issues are followed through to resolution.
Report on branch performance honestly and clearly and flag problems early.
Identify operational challenges, develop solutions and take action quickly.
Build a positive and high-performing branch environment while maintaining strong team standards.
Support a workplace where employees work hard, grow and contribute effectively.

Requirements

Degree in Banking, Finance, Business Administration, Marketing or a related commercial field is advantageous.
3–5 years’ experience in a customer-facing environment.
At least 1 year of experience leading or supervising a team.
Proven track record of consistently achieving targets.
Good understanding of credit, lending processes and basic financial concepts.
Strong communication skills with the ability to remain clear, direct, respectful and calm under pressure.
Strong organisational and disciplinary skills, with the ability to follow processes and maintain accuracy.
Fluent in English.
Willingness to work shifts, weekends or rotational standbys where required.
Strong ownership, initiative and willingness to identify and improve what is not working.

How to Apply

Applications should be submitted online through Unifi’s careers portal.

View Job & Apply

Closing Date: 6 October 2026

Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.

Loan Officer Job at Kalene Lending Limited | Solwezi

Loan Officer – Kalene Lending Limited

Company: Kalene Lending and Inv Ltd

Location: Solwezi, Northwestern, Zambia

Job Type: Full-time

Position: Loan Officer

Closing Date: 18 September 2026 at 17:00 hours

Posting Date: 14 September 2026

Loan Officer

Kalene Lending Limited is a result driven financial institution duly registered and operating within Zambia, providing flexible loan facilities to both businesses and individuals aimed at reaching out to underserved communities while fostering economic growth and alleviating poverty in Zambian communities.

Are you a results-driven professional with a passion for finance and customer service? Kalene Lending Limited is seeking a highly motivated and skilled Loans Officer to join its team.

Job Overview

To drive business growth through aggressive marketing, client acquisition, quality loan processing and excellent portfolio management. You will be responsible for managing the Salary Advance Loan portfolio as per laid down policies and procedures of Kalene and the Industry, while building and nurturing strong client relationships that ensure smooth operations.

Key Responsibilities

Marketing & Business Development

Identify and pursue new business opportunities within Solwezi and surrounding areas, ensuring high sales volumes.
Conduct aggressive field marketing and product sensitization to our target market.
Plan, organise and participate in all marketing activities with the Team in ensuring client acquisition.
Build and maintain strategic and long lasting Client relationships to generate referrals and leads.
Achieve and exceed monthly targets for new clients, disbursements and portfolio growth.

Loan Processing & Appraisal

Ensure compliance with Client eligibility criteria, Client documentation, archiving, reporting and any other audit requirements in line with the laid down Company policies and procedures.
Receive, screen and appraise loan applications in line with company credit policy.
Verify that all loan documentation is fully signed by customers and Kalene representatives before approval and disbursements.
Provide general customer service to all walk in clients from both Private Companies and the Government of Zambia.

Customer Service & Portfolio Management

Provide excellent customer service and maintain strong client relationships.
Proactively manage all loans in arrears as well as written off accounts, ensuring a Portfolio at Risk rate of 5% or below.
Constantly monitor and manage the Portfolio ensuring excellent customer service, complaint handling and resolution within 24 Hours and escalating as per need.
Monitor loan portfolio and ensure timely repayments, working hand in hand with Back Office in times of collection schedules preparation.

Reporting & Compliance

Prepare daily, weekly and monthly Branch progress reports.
Adhere to all company policies, procedures and regulatory requirements.

Minimum Requirements & Qualifications

Diploma or Degree in Business Administration, Marketing, Accounting, Economics or any other Business related field.
Grade 12 Certificate with 5 'O' Levels including Credit or Better in Mathematics and English plus any other 3 subjects.
Age 25 years or below.
0-2 years’ experience in Microfinance, Banking or Sales is an advantage.
A Valid driver’s license will be an added advantage.

Fresh graduates strongly encouraged to apply.

Attributes

A people person, strong marketing skills, self-starter, energetic and target driven.
Integrity, high levels of honesty, trustworthiness and professionalism.
Basic knowledge in financial analysis with strong skills in credit worthiness and financial viability of Loan applicants. Candidate must demonstrate good numerical and analytical skills for the entire credit appraisal process.
In-depth Knowledge of Lending policies, procedures and Zambian Financial regulatory requirements.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and familiar with Loan Management Systems.
Result driven – Candidate must be able to meet or exceed targets in Loan origination and Debt collections.

How to Apply

Interested candidates who meet the criteria above are encouraged to submit their application letters, detailed Curriculum Vitae (CV) and copies of certificates to:

To: kalene@kalenelimited.com
CC: ignitiousmaseka@kalenelimited.com

Use “THE JOB TITLE” as the subject line of the email.

Deadline: 18 September 2026 at 17:00 hours.

APPLY BY EMAIL

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Compliance Analyst Job at First Alliance Bank | Lusaka

Market & Credit Risk Analyst Job at First Alliance Bank | Zambia

Credit, Reporting & Analytics Analyst Job at Stanbic Bank Zambia | Lusaka

Credit, Reporting & Analytics - Analyst

Company: Stanbic Bank Zambia

Business Segment: Group Functions

Location: Lusaka, Lusaka Province, Addis Ababa Drive

Job Type: Full-time

Job Reference ID: 80456103A-0001

Posting Date: 8 September 2026

Closing Date: Not specified

Job Description

To prepare, collate, design and develop complex risk reports to enable the Risk team to provide high quality reporting to key stakeholders according to set deadlines. To manage portfolio risk and concentrations within the Retail environment to ensure the portfolio remains within the risk appetite. To support Portfolio Manager with the scored lending strategy.

Qualifications

Type of Qualification: First Degree

Full Grade 12 Certificate with a minimum of 5 Credits.
Field of Study: Relevant Quantitative or Business Related Degree

Experience Required

Portfolio Risk Management

1-2 years
Experience in report writing and risk management
1- 2 years experience in data analytics, reporting, credit risk, banking, or a related analytical role.

Systems and Technology

1 - 2 years experience
Advanced Microsoft Excel skills and other Microsoft tools
Proficiency in SQL, Power BI

Behavioural Competencies

Articulating Information
Checking Things
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks
Producing Output
Showing Composure
Team Working
Upholding Standards

Technical Competencies

Data Quality
Quality Orientation
Risk Awareness
Understanding of banking products and lending processes.
Knowledge of credit policy and risk appetite frameworks.
Portfolio monitoring and performance analysis.
Written Communication

Additional Information

Candidates are encouraged to submit education documents that have been certified by the Zambia Qualifications Authority (ZAQA).

APPLY NOW

Application Link: Apply via Stanbic Bank Zambia

Non-Executive Director Job at ExpressCredit Zambia | Lusaka

LibertyCredit Jobs – Sales Consultant x2 in Lusaka

LIBERTYCREDIT

WE ARE HIRING!

Sales Consultant x2 (Lusaka)

EDUCATION AND COMPETENCIES

A Diploma in Business Administration, Marketing, Accounting, Banking & Finance or related field. Degree will be an added advantage.
Presentable, honest, mature with good communication skills (both orally and written)
Should be sales aggressive, effective communicator, self-motivated, team player, sociable, versatile, resourceful, hardworking and should exhibit initiative.
At least 3 years sales experience in the microfinance industry handling personal loans (GRZ, Zambia Army, ZNS, etc), & business loans.
Good presentation, Numeric and analytical skills
Ability to use Basic Microsoft Applications (Word, Excel & PowerPoint)
Be able to demonstrate a keen ability to inter-relate with people of diverse backgrounds and should be able to communicate at all levels with a great service-orientated disposition.

KEY RESPONSIBILITIES AND DUTIES

Sell and cross-sell the Company products and services whilst building long term profitable customer relations.
Provide weekly and daily sales reports through the team leader.
Prepare and share sales plan through the team leader.
Sell and up-sell all products allocated to them and avoid any possible miss-selling.
Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
Create and monitor customer sales programs.
Responsible for keeping self and supervisors up to date on competitor and market development.
Provide feedback for product and service changes, amendments and developments.
Deliver appropriate product solutions and services to customers.
Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.
Build a strong local profile for self and the company through positive involvement in community activities.
Escalate customer complaints and resolution process in the portfolio.
Ensure all KYC documentation is completed.

HOW TO APPLY

Send your CV and Cover Letter to:

APPLY BY EMAIL

hr@libertycredit.co.zm

Subject: Loan Consultant – Lusaka

Address: Plot 11 Omelo Mumba Road, Rhodes Park, Lusaka, Zambia

Phone: +260 776000901

Deadline: 9th September 2026

Date Posted: 4th September 2026

Only shortlisted candidates will be contacted.

AB Bank Zambia Hiring Legal Counsel | Legal Jobs Zambia

Multiple Job Opportunities | NATSAVE

NATIONAL SAVINGS AND CREDIT BANK (NATSAVE)

Multiple Job Opportunities

📍 LUSAKA, ZAMBIA

FULL-TIME

CLOSING DATE: 3RD SEPTEMBER 2026

JOB OPPORTUNITY

In line with the Bank's strategic priorities aimed at strengthening corporate governance, ensuring regulatory compliance, and supporting effective decision-making, NATSAVE seeks the services of a highly motivated, result-oriented, well-qualified, and experienced professional to fill the following positions:

(a) Manager Internal Audit (01) – NG3

Reporting to: CHIEF INTERNAL AUDITOR

1. Purpose of the Job

To implement audit plans, manage quality assurance programs, and oversee the execution of annual plans, communicating audit results, and enforcing audit procedures to ensure regulatory compliance, minimized risk, and ensured bank integrity.

2. Key Responsibilities

Support the Chief Internal Auditor in developing and implementing the Internal Audit Department's strategy in alignment with the Bank's objectives.
Develop and manage the annual audit plan and budget, ensuring effective allocation and utilisation of audit resources.
Manage the audit quality assurance programme to ensure compliance with professional standards, regulatory requirements, and internal audit policies.
Oversee the execution of the annual audit plan, ensuring timely completion of audit assignments and delivery of quality audit reports.
Participate in fraud investigations and provide appropriate audit support to ensure thorough identification, assessment, and reporting of potential fraud.
Communicate audit findings, results, and recommendations to Management and other relevant stakeholders to promote accountability and timely corrective action.
Ensure adherence to approved audit policies, procedures, methodologies, and professional standards across audit activities.
Lead, supervise, and develop the Internal Audit team to ensure effective performance, professional growth, and achievement of departmental objectives.

3. Qualifications & Experience

Bachelor's degree in Accounting, Finance, or a related field, with professional certification such as CIA, CPA, or CISA highly valued. Strong knowledge of auditing principles, risk management, and internal controls is required.
Minimum of 7 years' experience in internal audit, including supervisory or team leadership roles, with demonstrated experience in audit planning, execution, and reporting.
Must be a full member of the Institute of Internal Auditors (IIA).

4. Key Competencies

Interpersonal and communication skills.
Problem solving and analytical skills.
Decision-making skills.
Results oriented and accountable.
Financial management and cost optimisation.
Leadership and team management.

(b) Relationship Officer (06) – NG5

Reporting to: RELATIONSHIP MANAGER

1. Purpose of the Job

To support the Relationship Manager in delivering business development and growth initiatives, in order to enhance customer experience and retention.

2. Key Responsibilities

Support the Relationship Manager in implementing business development and portfolio growth initiatives.
Deliver high-quality customer service by ensuring timely issue resolution and an enhanced customer experience.
Build and maintain strong customer relationships to promote retention and meet clients' banking needs.
Identify and pursue sales opportunities to support business development and revenue growth.
Monitor credit risk within the portfolio and recommend appropriate mitigation measures.
Maintain regular communication with customers to ensure effective relationship management and issue resolution.
Provide customer insights and market intelligence to support business development and improve service delivery.
Contribute to portfolio growth and the achievement of revenue targets.

3. Qualifications & Experience

Bachelor's Degree in Business Administration, Finance, or a related field, with a strong foundation in business principles, financial analysis, and relationship management.
2 years' experience in banking or a related field, with exposure to customer service and relationship management to support the maintenance and growth of the Bank's corporate client portfolio.

4. Key Competencies

Relationship management.
Customer focus.
Interpersonal skills.
Problem solving.
Results oriented.
Financial awareness.
Team leadership.
Adaptability.

(c) Relationship Analyst (02) – NG6

Reporting to: RELATIONSHIP OFFICER

1. Purpose of the Job

To support corporate client relationship management to drive client satisfaction and portfolio growth while ensuring regulatory compliance.

2. Key Responsibilities

Support the maintenance and growth of the corporate client portfolio.
Conduct financial analysis to support client solutions and business decisions.
Provide high-quality client support to ensure customer satisfaction.
Monitor client accounts and identify potential risks or issues.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Prepare portfolio performance reports to support decision-making.
Identify and pursue cross-selling opportunities to drive revenue growth.

3. Qualifications & Experience

Bachelor's Degree in Business Administration, Marketing, Finance, or a related field, with a strong foundation in business development, sales principles, customer relationship management, and market analysis.
2 years' experience in sales, business development, banking, or a related field, with exposure to client acquisition, customer relationship management, and business development to support the growth of the Bank's client portfolio and achievement of business development objectives.

4. Key Competencies

Interpersonal and relationship management.
Customer service oriented.
Communication skills.
Problem-solving skills.
Teamwork and collaboration.
Results oriented.
Adaptability and flexibility.
Adaptability and resilience.

(d) Legal Officer (01) – NG4

Reporting to: HEAD LEGAL

1. Purpose of the Job

To provide legal input and administration support to ensure that legal issues involving the Bank are dealt with accordingly and that all procedures are adhered to properly and legally.

2. Key Responsibilities

Draft, review and provide legal input on contracts and agreements, ensuring compliance with applicable laws and regulations and protecting the Bank's interests.
Maintain and administer legal documentation, including contracts, agreements, and court documents, ensuring accuracy, completeness, and proper record keeping.
Conduct research on legal issues affecting the Bank, providing appropriate recommendations to support compliance with applicable laws and regulations.
Provide legal support in litigation and dispute resolution matters, including gathering evidence, preparing witnesses, and attending court proceedings.
Monitor and ensure compliance with laws and regulations affecting the Bank, identifying areas of non-compliance and providing recommendations for improvement.
Provide training and awareness on legal issues and compliance to business units and staff, ensuring understanding and adherence to applicable laws and regulations.

3. Qualifications & Experience

Bachelor's Degree in Law (LL.B.), with relevant certifications desirable, and a strong foundation in corporate law, banking law, and governance to provide legal input and administrative support.
Membership with the Law Association of Zambia (LAZ) with a valid LAZ practicing license.
1 - 3 years of experience in providing legal advice and opinions, with practical experience in applying legal principles and procedures to support the Bank's legal and regulatory requirements.

4. Key Competencies

Interpersonal and communication skills.
Stakeholder management skills.
Problem solving and analytical skills.
Decision-making and sound judgement.
Leadership and team development.
Planning, organisation and prioritisation.
Legal and regulatory awareness.

(e) Digital Business Channels Officer (03) – NG4

Reporting to: HEAD OF DIGITAL BUSINESS CHANNELS

1. Purpose of the Job

To optimize digital channels business revenue growth by enhancing customer experience, analysing channel performance, and identifying improvement opportunities.

2. Key Responsibilities

Support the development and execution of initiatives that drive revenue growth through digital channels.
Monitor and analyse digital channel performance, identifying opportunities for improvement.
Recommend and implement initiatives to enhance digital channel performance and effectiveness.
Support customer acquisition and engagement initiatives through digital channels.
Generate and present insights and reports on digital channel performance, customer behaviour, and market trends.
Collaborate with internal and external stakeholders to ensure alignment and effective execution of digital channel initiatives.
Implement digital channel improvements and enhancements to deliver a seamless customer experience.

3. Qualifications & Experience

Bachelor's Degree in Business Administration, Marketing, Banking, Finance, Information Technology, Computer Science or a related field, with a strong foundation in digital business, marketing, and customer experience to effectively support revenue growth and customer engagement.
Membership with a relevant professional body such as the Information and Communication Technology Association of Zambia (ICTAZ), Zambia Institute of Marketing (ZIM), or other relevant professional body will be an added advantage.
Minimum 3 years' experience in digital business, marketing, or a related field, with demonstrated experience in digital business, marketing, and customer experience to effectively support channel performance and customer engagement.

4. Key Competencies

Strong analytical and problem-solving skills.
Excellent attention to detail.
Sound judgment and decision-making ability.
Strong communication and presentation skills.
Ability to work under pressure and meet tight deadlines.
High level of integrity and professionalism.

(f) Digital Applications Developer (01) – NG4

Reporting to: HEAD DIGITAL TRANSFORMATION

1. Purpose of the Job

To design, develop, and maintain digital software applications to deliver enhanced digital products, drive customer satisfaction, and foster business growth.

2. Key Responsibilities

Design digital applications to improve user experience and enhance digital product offerings.
Develop digital applications that meet business requirements and improve digital service delivery.
Maintain digital applications to ensure seamless functionality and reduce technical issues.
Implement security measures to protect digital applications and reduce security breaches.
Collaborate with cross-functional teams to improve digital product development and delivery.
Document digital application development processes to improve knowledge sharing and reduce development time.

3. Qualifications & Experience

Bachelor's Degree in Computer Science, Information Technology, or a related field, with a strong foundation in programming, software development, and digital technologies to effectively design, develop, and maintain digital applications.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
Minimum 2 - 3 years' experience in digital development, with demonstrated experience in supervising or leading junior staff to effectively apply technical expertise and leadership skills in designing, developing, and maintaining digital applications.

4. Key Competencies

Programming and software development.
Digital application development and maintenance.
Technical problem-solving and analytical thinking.
Decision-making and sound judgement.
Leadership and team supervision.
Strong communication and interpersonal skills.
Stakeholder collaboration.
Results orientation.
Financial and resource management.
Adaptability and flexibility.

(g) Digital Applications Analyst (01) – NG5

Reporting to: DIGITAL APPLICATIONS DEVELOPER

1. Purpose of the Job

To design, develop, and maintain digital software applications for digital products and services in order to enhanced digital product offerings, support customer satisfaction and business growth.

2. Key Responsibilities

Support the design of digital applications, ensuring alignment with business requirements.
Develop high-quality code for digital applications to improve functionality and performance.
Test digital applications, identify and resolve defects, and ensure application stability.
Deploy digital applications, ensuring seamless integration with existing systems and minimal downtime.
Collaborate with cross-functional teams to improve digital product development and delivery.
Document digital application development processes to improve knowledge sharing and reduce development time.

3. Qualifications & Experience

Bachelor's degree in Business Administration, Banking, Finance, Information Technology, Computer Science, Marketing, or a related field, with a basic foundation in digital development and analysis to effectively support digital product development.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
Professional certifications in IT Service Management, Business Analysis, Application Management, Project Management, or relevant technology disciplines are an added advantage.
Good understanding of digital banking applications, APIs, databases, system integration, and application support.
1 - 2 years' experience in digital analysis, with demonstrated exposure to digital product development and analysis to effectively support digital product development.

4. Key Competencies

Digital analysis and technical support.
Software Development.
Basic knowledge of digital development.
Analytical and problem-solving skills.
Strong communication and interpersonal skills.
Stakeholder collaboration.
Decision-making within established policies and procedures.
Results oriented.
Attention to detail.
Adaptability and flexibility.
Teamwork and collaboration.

(h) IT Technician (01) – NG5

Reporting to: IT ENGINEER

1. Purpose of the Job

To install, configure, and support the bank's IT infrastructures to ensure efficient, secure, and proper maintenance of all technology systems.

2. Key Responsibilities

Resolve technical issues within agreed Service Level Agreements (SLAs) to minimise downtime and ensure business continuity.
Install and configure new workstations, ensuring seamless integration with existing systems and an improved user experience.
Maintain and upgrade printers and scanners to ensure optimal performance and minimise downtime.
Provide technical support to employees by resolving IT issues and improving user experience and productivity.
Document technical issues and solutions to improve knowledge sharing and reduce resolution time.
Conduct routine maintenance on IT systems, identifying and resolving potential issues before they impact business operations.

3. Qualifications & Experience

Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field, with a strong foundation in IT principles and practices to effectively diagnose and resolve technical issues.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
1 - 2 years' experience in IT support, with demonstrated experience in IT support and maintenance to effectively diagnose and resolve technical issues.

4. Key Competencies

IT support and technical troubleshooting.
Technical problem-solving and analytical skills.
Strong communication and interpersonal skills.
Customer service orientation.
Decision-making within established IT policies and procedures.
Results oriented.
Teamwork and collaboration.
Attention to detail.
Adaptability and flexibility.
Time management and prioritisation.

(i) Database Analyst (01) – NG5

Reporting to: DATABASE ADMINISTRATOR

1. Purpose of the Job

To maintain database systems in order to ensure data integrity, security, and efficient access for bank operations and reporting.

2. Key Responsibilities

Ensure data accuracy and integrity by resolving data inconsistencies and improving data quality.
Implement robust database security measures to prevent data breaches and ensure regulatory compliance.
Optimise database queries and indexing to improve query response times and enhance system efficiency.
Develop and maintain reports to provide insights that support business decision-making.
Collaborate with stakeholders to identify and resolve data issues, improving data quality and supporting informed decision-making.
Conduct data analysis to identify trends and patterns and provide insights that support business strategy and decision-making.

3. Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, Information Systems, Database Administration, Software Engineering, or a related field, with a strong foundation in database principles and practices to effectively analyze and support database operations.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
Professional certification in Database Administration, SQL, Oracle, Microsoft SQL Server, PostgreSQL, or other relevant database technologies is an added advantage.
Strong knowledge of SQL, relational databases, database structures, data modelling, and database performance management.
Minimum 1 - 2 years' experience in database analysis and support, with demonstrated experience in database operations to effectively analyze, maintain, and support database operations.

4. Key Competencies

Database analysis and support.
Technical problem-solving and analytical skills.
Database administration principles.
Strong communication and interpersonal skills.
Stakeholder collaboration.
Decision-making within established database policies and procedures.
Results oriented.
Attention to detail.
Teamwork and collaboration.
Adaptability and flexibility.

(j) IT Services Support Officer (01) – NG4

Reporting to: HEAD IT OPERATIONS

1. Purpose of the Job

To oversee day-to-day IT systems operations, troubleshoot problems, and train users to ensure business continuity and support customer satisfaction.

2. Key Responsibilities

Monitor and maintain IT systems to ensure optimal system uptime and support uninterrupted business operations.
Diagnose and resolve IT incidents within agreed Service Level Agreements (SLAs) to minimise downtime and ensure business continuity.
Provide technical support to employees by diagnosing and resolving hardware, software, and system-related issues.
Train employees on new IT systems and applications to promote user adoption and improve productivity.
Develop and maintain IT procedures and knowledge base articles to facilitate knowledge sharing and improve issue resolution efficiency.
Collaborate with the IT team to diagnose and resolve complex technical issues and improve overall incident resolution rates.
Monitor system performance and identify potential technical issues to support proactive maintenance and minimise system downtime.
Maintain accurate records of IT incidents, resolutions, procedures, and technical support activities.

3. Qualifications & Experience

Bachelor's Degree in Information Technology or a related field, with relevant certifications such as CompTIA A+, and a strong foundation in IT principles and practices to effectively provide technical support and troubleshoot technical issues.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
Minimum 2 - 3 years' experience in IT support, with demonstrated experience in troubleshooting and resolving technical issues to effectively provide IT support and maintain system functionality.

4. Key Competencies

Strong communication and interpersonal skills.
Technical problem-solving and analytical thinking.
Decision-making and sound judgement.
Results oriented.
Financial and resource management awareness.
Adaptability and flexibility.

(k) IT Security Officer (02) – NG4

Reporting to: HEAD IT SECURITY & TECHNOLOGY RISK

1. Purpose of the Job

To Implement and enforce security policies and procedures to protect sensitive bank information and data, ensuring regulatory compliance and customer confidence.

2. Key Responsibilities

Implement security policies to improve information security and reduce organisational risk.
Conduct security risk assessments to identify and mitigate potential security threats.
Develop security procedures to improve incident response and security operations.
Monitor and respond to security incidents to minimise impact and ensure business continuity.
Collaborate with the IT team to implement security measures that improve the Bank's security posture and reduce risk.
Provide security awareness training to employees to enhance security knowledge and reduce security breaches.

3. Qualifications & Experience

Bachelor's Degree in Computer Science, Information Technology, or a related field, with relevant certifications such as CISSP or CISM, and a strong foundation in IT security and risk management to effectively implement and enforce IT security policies.
Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
Minimum 2 - 3 years' experience in IT security, with demonstrated experience in implementing and enforcing security policies and procedures to effectively manage IT security risks and controls.

4. Key Competencies

Database analysis and support.
IT security and risk management.
Security policy implementation and compliance.
Security risk assessment and mitigation.
Technical problem-solving and analytical thinking.
Decision-making and sound judgement.
Strong communication and interpersonal skills.
Stakeholder engagement and collaboration.
Results oriented.
Financial and resource management awareness.

Application Process

If you meet the above requirements, kindly submit your application letter, CV, and certified copies of qualifications to:

Chief People and Culture Officer,
National Savings and Credit Bank,
P.O. Box 30067,
LUSAKA.

Or you can e-mail your application to jobs@natsave.co.zm

Closing date: 3rd September 2026

APPLY BY EMAIL

Published by ENB Enterprise

www.enbenterprise.com

Loan Officer Job at Rapha Nissi Industries | Kitwe

Loan Consultants Jobs in Solwezi | Broadleaf Credit

Where We Operate

ENB Enterprise works worldwide, with a home base in Zambia, and reaches candidates and clients in markets including:

🇿🇲 Zambia🇿🇼 Zimbabwe 🇿🇦 South Africa🇧🇼 Botswana 🇰🇪 Kenya🇳🇬 Nigeria 🇬🇧 United Kingdom🇺🇸 United States 🇨🇦 Canada🇦🇺 Australia 🇮🇳 India🇦🇪 UAE 🇩🇪 Germany🇳🇱 Netherlands 🇮🇪 Ireland🇸🇪 Sweden 🇵🇱 Poland🇵🇹 Portugal 🇸🇬 Singapore🇯🇵 Japan 🇶🇦 Qatar🇸🇦 Saudi Arabia 🇳🇿 New Zealand🇿🇼 Rwanda 🌍 Remote / Worldwide

Partner With ENB Enterprise

We work with employers, training providers and event organisers who want to reach our audience of job seekers and businesses.

Employers

List vacancies and reach active job seekers.

Training Providers

Feature your courses in our Academy listings.

Event Organisers

Promote workshops, expos and networking events.

Banking Jobs Zambia

Posts

About ENB Enterprise

Jobs & Recruitment

CV & Career Writing

Courses & Training

Employer Services

Ready to work with ENB Enterprise?

Career Guidance

1. Know your target

2. Close the skills gap

3. Get a second opinion

Employer Services

Job Advertising

Shortlisting Support

Staffing