About CHAI

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to its mission of saving lives and reducing the burden of disease in low- and middle-income countries. CHAI works at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus to infectious diseases, non-communicable diseases, vaccines, maternal and child health, chronic malnutrition, assistive technology, human resources for health, digital health and health financing.

CHAI works across 40 countries with diverse teams and is deeply grounded in the countries where its programs are implemented.

Position Overview

In partnership with the Ministry of Health, CHAI is implementing the Maternal and Newborn Health Emergency Referral Systems (ERS) project in Copperbelt and Southern Provinces. The project will strengthen community-to-facility and inter-facility referral pathways; improve the availability, deployment, and management of ambulances and motorcycle ambulances; strengthen coordination, protocols, data use and accountability; and support policies and systems that enable timely, efficient and sustainable emergency referrals.

CHAI is seeking a Monitoring, Evaluation, and Learning Officer – Maternal and Newborn Health, Emergency Referral Systems to coordinate implementation of the project's MEL activities. The role will manage the project results framework and routine monitoring; lead CHAI's rapid internal baseline and other programmatic assessments; strengthen data quality, analysis, visualization, and use; coordinate performance reporting and learning; and serve as CHAI's MEL focal point for coordination with IDinsight's independent process evaluation.

The position will report to the Technical Advisor – Maternal and Newborn Health Emergency Referral Systems, be based in Lusaka, and require frequent travel to Copperbelt and Southern Provinces. The role will have no formal direct reports but will provide technical guidance to national and provincial ERS staff and government counterparts on monitoring, data quality and data use.

Responsibilities

MEL Framework, Routine Data Systems and Performance Management

• Develop and maintain the ERS MEL framework and Project Monitoring Plan – indicators, targets, data sources and QA procedures – aligned with program, donor, and government requirements
• Help the Ministry of Health strengthen the ERS call/dispatch system, HMIS, MPDSR, eLMIS and CHMIS reporting – including referral registers, ambulance logbooks, referral slips, forms, and databases with consistent definitions and secure access

Analysis, Reporting, Learning and Data Use

• Analyse and visualize data on progress, referral-system performance and risks; contribute to preparing accurate donor and management performance reports
• Facilitate performance review and data-use meetings across national, provincial, and district teams; track action items and support evidence-based adaptation of plans
• Document lessons, best practices and challenges; contribute to knowledge products; and share learning with government, CHAI, and partners

Baseline and Programmatic Assessments

• Lead CHAI's internal baseline assessment – protocol, ethics approvals, tools, sampling and training – keeping it focused on program adaptation, not the independent evaluation
• In collaboration with the Global Analytics team, manage baseline data cleaning and analysis, and lead the final report with actionable recommendations
• Serve as CHAI's MEL focal point with IDinsight, under the Technical Advisor, keeping CHAI's monitoring and baseline work clearly separate from their independent evaluation
• Facilitate authorized access to documents, datasets, and stakeholders; coordinate schedules and field logistics; minimize burden on participating facilities
• Align indicator definitions and data-transfer arrangements, respond to data-quality queries and coordinate management responses to recommendations – without influencing independent findings
• Support validation of routine data selected for review and facilitate access to findings for adaptive management, per approved ethics and data-sharing requirements

Capacity Strengthening and Stakeholder Support

• Build the capacity of CHAI staff, health offices, facilities, Safe Motherhood Action Groups and community health workers to use reporting tools, apply data-quality standards and act on findings
• Work with the project team, Ministry of Health and partners to integrate MEL into implementation and align tools, reporting and data-use practices
• Perform other duties as requested by the Technical Advisor or Senior Program Manager, consistent with the role

Qualifications

• Bachelor's degree in public health, statistics, demography, epidemiology, health informatics, data science, social sciences or a related field
• At least five years of relevant experience in monitoring, evaluation, learning, health information systems, applied research or performance management within public health or a related sector
• Demonstrated experience developing MEL frameworks, performance-monitoring plans and data-collection tools, and coordinating facility- or community-based assessments
• Strong knowledge of quantitative and qualitative methods, research ethics, digital data collection, data-quality assurance, secure data management and routine health information systems such as DHIS2, eLMIS or CHMIS
• Strong quantitative and analytical skills, including advanced Microsoft Excel and practical experience with at least one statistical package such as Stata, SPSS, SAS, R or Python
• Understanding of the Zambian health system and strong communication and stakeholder-coordination skills, with the ability to synthesize complex data, manage competing priorities and travel frequently within Zambia

Advantages

• A master's degree in public health, statistics, demography, epidemiology, health informatics, data science or a related field
• Experience with data visualization, dashboards or GIS and with maternal and newborn health or emergency-referral datasets, including call-log or GPS-tracking data

How to Apply

Interested candidates should apply through the CHAI careers portal using the link below.

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About the Role

We are looking for a detail-oriented and reliable Data Entry Clerk to join our team. In this role, you will be responsible for entering, updating, and maintaining accurate information across internal systems and databases.

This is an entry-level opportunity suitable for someone who is organized, comfortable working with data, and able to maintain a high level of accuracy.

Responsibilities

• Enter and update information in databases and internal systems.
• Review data for accuracy and completeness.
• Maintain and organize digital records and files.
• Verify information and identify discrepancies.
• Process documents and update records in a timely manner.
• Perform basic data searches and reporting.
• Follow established data entry and documentation procedures.
• Communicate with team members to resolve missing or incorrect information.
• Maintain confidentiality of company and customer information.

Requirements

• 0–2 years of experience in data entry, administration, office support, or a related role.
• Strong attention to detail and accuracy.
• Basic computer skills and ability to work with online systems.
• Good knowledge of Microsoft Excel or Google Sheets.
• Ability to type accurately and efficiently.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Good English communication skills.

Nice to Have

• Previous experience with data entry or administrative tasks.
• Familiarity with CRM, ERP, or database systems.
• Experience working with large amounts of information.
• Basic knowledge of reporting or data management tools.
• Experience working in a technology, SaaS, or healthcare environment.

Compensation

$35,000 – $45,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

• Fully remote work with flexible working hours.
• Simple and well-structured onboarding process.
• Supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Experience working with a growing technology company.

How to Apply

Interested candidates should apply online through the CareerSwift application portal.

Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.