Overview

The Sales and Administration Officer supports both the sales team and general office operations. The role combines customer-facing responsibilities with internal administrative tasks to ensure smooth and efficient business processes.

Key Responsibilities

Sales Support Duties

• Process and verify sales orders, ensuring accuracy in pricing.
• Prepare sales quotations, proposals, contracts, and monthly sales reports.
• Coordinate with logistics and monitor deliveries.
• Assist with promotional activities, trade shows, and sales-related events.
• Track sales targets and support the team in meeting performance goals.

Administrative Duties

• Schedule meetings and manage calendars for the sales team.
• Organize and maintain sales documentation, including contracts, purchase orders, and correspondence.
• Handle customer inquiries, complaints, and follow-ups to ensure customer satisfaction.
• Perform clerical tasks such as invoicing, payroll processing, and inventory checks.
• Conduct data entry, maintain accurate records, and support general office operations.

Required Skills

• Strong organizational skills for managing multiple tasks and documentation.
• Attention to detail to ensure accuracy in orders, invoices, and records.
• Good communication skills for liaising with clients and internal teams.
• Effective time management to meet deadlines in a fast-paced environment.
• Strong customer service orientation to maintain positive client relationships.

Qualifications and Experience

• Certificate or Diploma in Sales, Marketing, or a related field.
• Experience with CRM systems such as Salesforce or HubSpot.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Prior experience in sales support or administrative roles is preferred.

How to Apply

Interested candidates should send their application to geoliphy@yahoo.co.uk.

Please indicate Sales and Administration Officer in the subject line of the email.

Application Deadline

Not Specified

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About the Company

ExpressCredit Ltd is part of Eleving Group, an international Fintech Company operating in sixteen countries across three continents. The company provides financial solutions and works to expand access to finance in Zambia while supporting individuals and local communities.

ExpressCredit has grown significantly since 2018 and invites suitably qualified candidates based in Lusaka or willing to relocate to apply for the position of Customer Care and Sales Support Agent.

The Role

The Customer Care and Sales Support Agent will provide ongoing customer support, assist dealers and sellers with sales, handle escalations and coordinate with internal teams to support seamless customer onboarding and issue resolution.

Responsibilities

• Provide ongoing customer support through calls, WhatsApp and other channels.
• Support dealers and sellers to make sales.
• Handle escalations raised by other teams.
• Ensure all interactions are aligned with the company’s tone of voice and customer experience standards.
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Assist in onboarding and training new team members as the product scales.
• Collaborate with CRM teams to improve customer interaction flows.

Requirements

• Minimum 1 year’s experience in customer care, debt collection or telesales, ideally in financial services, telco or asset financing.
• Strong communication skills in English.
• Experience working with CRM tools and call centre systems.
• Ability to work independently, prioritise tasks and thrive in a fast-paced environment.

How to Apply

Interested candidates should apply through the official ExpressCredit application portal.

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Job Vacancy – Customer Service Assistant

DS Solar Zambia Limited is inviting applications from suitably qualified, customer-focused and professional candidates for the position of Customer Service Assistant. The successful candidate will support customers across DS Solar’s products and services by handling enquiries, complaints, follow-ups and after-sales support while maintaining high standards of customer care.

Key Responsibilities

• Attend to customer enquiries professionally through telephone, WhatsApp, email, social media and walk-in channels.
• Provide customers with accurate information on DS Solar products, services, prices, promotions and applicable terms and conditions.
• Receive, record and follow up customer complaints until resolution.
• Maintain accurate records of customer enquiries, complaints, feedback and resolutions.
• Conduct customer follow-ups after purchases, deliveries and installations.
• Coordinate customer issues with Sales, Technical, Stores, Accounts and other relevant departments.
• Assist customers with warranty and after-sales service enquiries and ensure cases are properly documented.
• Escalate unresolved or serious customer complaints to the appropriate supervisor or department.
• Monitor response and resolution times and follow up outstanding cases.
• Maintain professional communication and protect confidential customer information.
• Assist in collecting customer feedback and identifying recurring service issues.
• Prepare daily, weekly and monthly customer-service reports for management.
• Promote a positive DS Solar customer experience across all interactions.

Qualifications & Key Requirements

Applicants should possess a Diploma in Business Administration, Marketing, Customer Service, Public Relations or a related field, with relevant practical experience in customer service, front-office operations, sales support or a similar role.

Candidates should have strong verbal and written communication skills, excellent interpersonal and customer-handling abilities, and the ability to remain professional when handling complaints or difficult situations.

Applicants should also demonstrate good computer skills, including Microsoft Word, Excel, email and digital communication platforms. Experience using CRM or customer-support systems will be an added advantage.

The successful candidate should be professional, courteous, organised, attentive to detail, solutions-oriented and able to work under pressure while managing multiple customer enquiries.

How to Apply

Interested candidates should submit a CV and cover letter by email to:

Email: hr@dssolarzambia.org

Important: Only applications submitted by email will be accepted.

Location: Lusaka (Head Office)

DS SOLAR ZAMBIA LIMITED
Solar Energy For All
POWER ON. LIFE ON.

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