🏨 Front Office / Reception Manager – New Fairmount Hotel

Location: Livingstone, Southern, Zambia
Company: New Fairmount Hotel
Employment Type: Full-Time

📋 Job Overview

New Fairmount Hotel is seeking a qualified and experienced Front Office / Reception Manager to oversee guest services, lead the reception team, and ensure exceptional front-of-house operations. The role reports directly to Senior Management.

🎓 Qualifications, Experience & Competencies

• Bachelor’s Degree and/or Higher Diploma in Business or Management-related field.
• Minimum of 2 years’ managerial experience, ideally in the hospitality sector.

💼 Key Responsibilities

• Ensure professional reception and guest experience of the highest standard.
• Oversee and manage room reservations and booking operations.
• Recruit, train, and manage reception and meeting coordination staff.
• Conduct appraisals, performance reviews, and monthly staff meetings.
• Lead, motivate, and mentor the front office team.
• Review and enhance operational standards and implement best practices.
• Manage reception rota and staffing schedules.
• Oversee software upgrades and system improvements.
• Monitor budgets and produce regular operational reports.
• Coordinate VIP functions and events.

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