We are looking for a dynamic, results-driven, and customer-focused Sales Associate to join our team. The successful candidate will be responsible for driving sales growth, developing new business opportunities, managing existing client relationships, and supporting the successful onboarding of new clients.

KEY RESPONSIBILITIES

• Play an integral role in new business pitches and contribute to the effective onboarding of new clients.
• Drive the development and achievement of sales targets through direct sales channels.
• Identify and pursue new business opportunities while maintaining and growing relationships with existing clients.
• Develop strong, long-term relationships with corporate clients and understand their business and technology needs.
• Prepare and coordinate tenders, proposals, and responses to Requests for Proposals (RFPs) in line with customer requirements.
• Act as the key interface between customers and relevant divisions within the Group, ensuring that customer needs are effectively communicated and addressed.
• Identify opportunities to upsell and cross-sell IT solutions and services.
• Work closely with internal teams and reseller partners to ensure effective delivery of solutions and a high level of customer satisfaction.
• Maintain accurate sales records, pipeline information, and regular sales reports.

MINIMUM QUALIFICATIONS & REQUIREMENTS

• Diploma or Degree in Business Administration, Information Technology, Sales, Marketing, or a related field.
• At least 2–3 years of experience in a sales or pre-sales role, preferably within an IT solutions company.
• Proven experience selling cybersecurity solutions, servers, storage solutions, or related IT products and services to corporate clients.
• Experience working with reseller partners will be an added advantage.
• Strong business development, negotiation, presentation, and communication skills.
• Demonstrated ability to achieve sales targets and develop new business.
• Ability to build and maintain strong relationships with corporate clients.
• Must possess a valid driver's licence.
• Willingness to travel as required to meet clients and pursue business opportunities

HOW TO APPLY

We are seeking a Senior ERP Consultant to join our team and play a key role in implementing, configuring, supporting, and enhancing Sage ERP solutions for our clients.

The ideal candidate should have strong ERP implementation and consulting experience, with the ability to understand business requirements, translate them into effective system solutions, and provide end-to-end support throughout the implementation lifecycle. The successful candidate will work closely with clients, end users, developers, and project teams to ensure ERP projects are delivered efficiently, on time, and within budget.

Key Responsibilities

The successful candidate will be responsible for:

• Implementing and configuring Sage 300 ERP modules in line with client business requirements.
• Gathering, analysing, and documenting business requirements and translating them into appropriate ERP solutions.
• Performing system setup, configuration, testing, data migration, and go-live support.
• Providing functional and technical support to end users and resolving system-related issues promptly.
• Troubleshooting ERP issues and coordinating with relevant teams to ensure timely resolution.
• Preparing system specifications, technical documentation, user guides, and standard operating procedures (SOPs).
• Conducting end-user training, demonstrations, and knowledge transfer sessions.
• Customising reports, forms, workflows, and other system functionalities where required.
• Working closely with developers on system customisations, integrations, and third-party applications.
• Monitoring system performance and recommending enhancements to improve system efficiency and user experience.
• Supporting ERP upgrades, patches, system enhancements, and version migrations.
• Ensuring data integrity, system security, and compliance with organisational policies and procedures.
• Working closely with project teams to ensure ERP implementation projects are delivered on time and within budget.
• Managing project documentation, progress tracking, implementation milestones, and project deliverables.
• Providing post-implementation support and identifying opportunities for continuous system improvement.

Minimum Qualifications & Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Accounting, or a related field.
• Candidates with an Accounting background should have strong IT and ERP systems knowledge.
• Minimum of 2 years of relevant experience in ERP implementation, consulting, system support, or a related role.
• Practical experience with Sage 300 is highly desirable.
• Experience with Sage 200 will also be an added advantage.
• Strong understanding of ERP implementation processes, including requirements gathering, configuration, testing, data migration, training, and go-live support.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
• Strong documentation and project management skills.
• Ability to manage multiple tasks and deliverables while meeting project deadlines.

How to Apply

ABOUT DIGITIZE – NETONE ZAMBIA

Project Digitize is an initiative by NetOne Zambia focused on delivering practical technology solutions that empower individuals, businesses and communities.

The initiative collaborates with both public and private sector partners to help bridge the gap between customers and access to essential digital devices.

Through a structured application process, the project works with financial institutions to assess customer affordability and repayment feasibility, making device ownership more accessible and sustainable.

JOB DETAILS

ROLE SUMMARY

NetOne is seeking a results-driven, proactive and customer-focused Sales & Customer Care Associate to join the team.

The successful candidate will be responsible for identifying and converting sales opportunities, generating and following up on leads, engaging with customers, achieving assigned sales targets and maintaining accurate sales records and reports.

The candidate will be expected to proactively identify opportunities for business growth, build strong customer relationships and consistently deliver results with minimal supervision.

KEY RESPONSIBILITIES

MINIMUM QUALIFICATIONS & REQUIREMENTS

• Diploma in Sales, Marketing, Business Development, Customer Care, Business Administration, Finance, Banking or a related field.
• A Bachelor's degree will be an added advantage.
• Minimum of 2 years' experience in a sales role.
• Proven ability to sell, persuade, negotiate, follow up and successfully close sales.
• Demonstrated ability to work towards and achieve sales targets and performance objectives.
• Microsoft Excel proficiency is mandatory, including the ability to maintain and analyse sales reports.
• Strong numerical and analytical skills with the ability to work accurately with figures, targets and sales data.
• Excellent communication, interpersonal and customer engagement skills.
• Ability to work independently, take initiative and deliver results with minimal supervision.

IDEAL CANDIDATE

HOW TO APPLY

Interested and qualified candidates should submit their application through the official NetOne recruitment platform.