Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the positions below:

MANAGER – ICT X1

Purpose of the Job

The IT Manager is responsible for planning, implementing, managing, and maintaining the organization's information technology infrastructure, systems, networks, cybersecurity, and digital solutions. The role ensures reliable IT operations, supports business objectives through technology, and leads initiatives that improve efficiency, security, and innovation across the organization.

Main accountabilities

• Develops and implements the Company's IT strategy aligned with business goals.
• Advises management on technology investments and digital transformation initiatives.
• Establishes and maintains IT policies, procedures, and standards.
• Ensures compliance with relevant regulations, security requirements, and industry best practices.
• Manages and maintains servers, networks, internet connectivity, and data centers.
• Ensures availability and high performance of all IT systems.
• Monitors and optimizes IT infrastructure to support business operations.
• Plans and oversees system upgrades, migrations, and technology deployments.
• Develops and implements cybersecurity frameworks and controls.
• Monitors systems for security threats and vulnerabilities.
• Manages antivirus, firewall, endpoint security, and access controls.
• Leads incident response and disaster recovery planning.
• Ensure regular data backups and business continuity procedures.
• Oversees ERP, accounting, HR, email, and business application systems.
• Manages software licensing and vendor relationships.
• Ensures system integrations meet operational requirements.
• Supports automation and digital process improvement initiatives.
• Manages IT helpdesk and user support functions.
• Ensures timely resolution of hardware, software, and network issues.
• Establishes service levels and monitor support performance.
• Provides end-user training and promotes technology adoption.
• Leads IT projects from planning through implementation.
• Manages project budgets, timelines, and stakeholder expectations.
• Coordinates with external vendors and consultants.
• Ensures projects deliver measurable business value.
• Prepares and manages the annual IT budget.
• Controls IT costs while maintaining service quality.
• Maintains IT asset inventories and lifecycle management.
• Evaluates and procures technology solutions and equipment.
• Supervises and develops IT staff.
• Conducts performance evaluations and identify training needs.
• Fosters a culture of innovation, accountability, and continuous improvement.

Knowledge and Skill Requirements:

• Grade 12 Certificate
• Bachelor’s Degree in Computer Science or equivalent
• Minimum of 5 Years post qualification experience in similar role
• Member of the ICTAZ
• Proficiency in Network administration and infrastructure management
• Knowledge of Cybersecurity and risk management
• Cloud computing (Microsoft Azure, AWS, or Google Cloud) is an added advantage
• Experience working with Business applications and ERP systems and Disaster recovery and backup management
• Ability to drive a manual motor vehicle

CUSTOMER SERVICES MANAGER X1

Purpose of the Job

Developing objectives for the call centre’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.). Collecting and analyzing call-center statistics (customer service metrics such, types of common complaints from each area, time taken to resolve complaints waiting time of callers etc.)

Main accountabilities

• Develops objectives for the call centre’s day-to-day activities
• Collects and analyse call-centre statistics (customer service metrics etc.)
• Assumes responsibility of budgeting and tracking expenses
• Hires, coaches and provides training to personnel to maintain high customer service standards
• Monitors and improves telephone handling and other procedures
• Evaluates performance with key metrics (accuracy, call-waiting time etc.)
• Develops and implements customer service policies and procedures
• Reviews and assesses customer service contracts
• Oversees the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Review customer complaints
• Tracks customer complaint resolution
• Handles complex and escalated customer service issues
• Monitors accuracy of reporting and data base information
• Analyses relevant data to determine customer service outputs
• Identifies and implements strategies to improve quality of service, productivity and profitability
• Identifies and addresses staff training and coaching needs

Knowledge and Skill Requirements:

• Full Grade 12 School Certificate with merit in English
• Degree in a Business course
• Minimum 5 Years post qualification experience in similar role
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call centre equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Ability to drive a manual motor vehicle

TRANSMISSION AND DISTRIBUTION ENGINEER X1

Purpose of the Job

To plan and direct the operations of the water transmission and distribution facilities and its related infrastructure in the company so as to provide quality water supply services at levels agreed in the service level agreements and guarantees.

Main accountabilities

• Plans for effective and efficient operation of the water transmission and distribution facilities across the Division.
• Plans for valve maintenance programs and water networks across the division.
• In liaison with the Engineer – NRW, plans for pipe replacements in the water networks across the Division
• Ensures that water networks’ information across the Division is captured in GIS and periodically updated
• Maintains and sustains water supply hours/day in accordance with agreed SLA and SLG
• Enforces compliance to SOPs on Water Transmission and Distribution networks
• Develops the standards for water transmission and distribution networks.
• Plans cleaning/servicing of water trunk main lines by loading the line at the highest pressure to flush out any debris that may have built up.
• Facilitates replacement of old lines with new ones to improve service provision.

Knowledge and Skill Requirements:

• Grade 12 School Certificate with Five ‘O’ Levels
• Grade Bachelor’s Degree in Civil or Water Engineering
• Member of the EIZ and registered with ERB
• Minimum 5 Years post qualification experience in similar role
• A good understanding of the effective management of a water distribution network
• Ability to plan for emergency responses in the management of transmission and distribution networks
• Good in GIS/ Surveying and AutoCAD
• Member of EIZ
• Ability to drive a manual motor vehicle

IMPLEMENTATION ENGINEER – CIVIL X1

Purpose of the Job

To undertake Project Engineering activities involving scoping, project implementation and management works for the Utility’s infrastructure.

Main accountabilities

• Carries out preliminary in-house scoping of all Engineering works, end user consultations, specifications, and check basic design data of engineering drawings to ensure that they are in line with the overall project design.
• Undertakes preliminary reviews of the Engineering designs to and from Consultants and MWSC
• Assists superior prepare and/or carrying out preliminary reviews of technical specifications for tender documents for the supply of goods, works and services for approval.
• Participates in tender evaluation and awarding of contracts for the Projects as assigned
• Carries out project implementation activities from pre-commencement meetings, progress meeting and close out processes.
• Ensures project adheres to TQC Principles.
• Carries out preliminary scrutiny of payment certificates from Contractors, Suppliers and consultants in readiness for payments
• Works closely with the Community Mobilization and Social Specialist on community water and sanitation activities of the Project.

Knowledge and Skill Requirements:

• Full Grade 12 Certificate
• Bachelor’s Degree or equivalent in Civil Engineering
• Registration with ERB and Member of EIZ.
• Minimum 5 Years post qualification experience in a similar role
• Strong practical knowledge of water distribution networks, transmission pipelines, reservoirs, pump stations, water treatment infrastructure, sewer networks and related civil infrastructure
• Ability to review engineering designs and interpret technical drawings
• Ability to inspect works, verify materials and workmanship, identify defects and ensure compliance with drawings, specifications, BOQs and approved standards.
• Proficiency in use of engineering and project management software
• Experience in team leadership and multidisciplinary coordination
• Ability to drive a manual motor vehicle

ASSISTANT ENGINEER MAINTENANCE X1

Purpose of the Job

To implement all planned maintenance program and carryout repair, overhaul and rehabilitation works in line with the existing maintenance management system to always maintain equipment and machinery in good working order to support water and sewerage service delivery.

Main accountabilities

• Implements the planned maintenance programmes through supervision of artisans engaged in the repair, overhaul works and projects.
• Identifies and recommends engines, pumps, valves and other mechanical units for replacement.
• Prioritizes and allocates tasks, tools, protective clothing and materials to maintenance crews daily.
• Assesses material requirements including tools and protective equipment and spares to ensure effective and efficient maintenance and repair works.
• Installs, overhauls pumps, valves, motors and other mechanical units and modifies where necessary.
• Conducts work site inspections to ensure adherence to deadlines, safety and health and provides guidance as necessary.
• Undertakes weekly planned maintenance on pumps at the water and sewerage pump stations to reduce time due to breakdowns.
• Undertakes monthly preventive and vibration analysis on all duty pumps to confirm and ensure full functionality.
• Provides inputs in budget preparation by submitting the sectional budget figures and submits monthly funding requirements based on the approved budget.
• Supervises, trains, motivates, develops and disciplines subordinates. Monitors, reviews and agrees on performance of subordinates to ensure that they meet the agreed targets.
• Undertakes any other duties and projects as may be assigned to him by the supervisor

Knowledge and Skill Requirements:

• Grade 12 School Certificate
• Bachelor’s Degree in electrical or mechanical engineering
• Minimum 3 Years post qualification experience in similar role
• Member of the EIZ
• A good understanding of the effective and efficient Maintenance Management System
• Ability to Plan for emergency stop-gap measures for equipment in case of abrupt equipment failures.
• Good maintenance Management software
• Proficiency in utilizing geographic information systems to map, manage, and update utility networks.
• Ability to drive a manual motor vehicle

ASSISTANT ENGINEER – NETWORKS X1

Purpose of the Job

To coordinate and supervise Operations and Maintenance activities on the Water Distribution networks and ensure activities in line with the planned maintenance programs and service level guarantees in place.

Main accountabilities

• Supervises operation and maintenance of the water distribution facilities focusing on effectiveness and efficiency for attainment of approved water supply targets.
• Implements planned maintenance schedules for the entire distribution network under his/her jurisdiction to ensure water supply in line with service level guarantees.
• Supervises works programs of engineering-related customer complaints received and reported faults across entire water distribution system.
• Mobilizes equipment and other resources required to undertake the repairs and maintenance works in the network in order to maintain water pressure
• Maintains and sustains water supply hours/day in accordance with agreed SLA and SLG across the division
• Supervises the cleaning/servicing of water trunk main lines by loading the lines at the highest pressure to flush out any debris that may have built up.
• Supervises the improvements in the network by replacing old lines with new ones in order to improve service provision
• Conduct walkover surveys by walking through the water lines from the production Centre to the boundary/district meters to identify sources of water losses and reduce levels of unaccounted water.
• Ensures that newly connected clients are captured on the billing database through submitting information on new meters to billing section.
• Undertakes installations of fire hydrants to increase firefighting capability
• Provides inputs to the Engineer Transmission and Distribution for the Divisional budget by submitting the sectional budget figures and thereafter budget monitoring during implementation to ensure adherence to budget provisions.
• Monitors, reviews and agrees on performance deliverables of subordinates to ensure that they meet their agreed targets.
• Ensures the critical operations of reservoir de-slugging and housekeeping around reservoirs and distribution centres.

Knowledge and Skill Requirements:

• Grade 12 Certificate with Five ‘O’ Levels
• Bachelor’s Degree in Water or Civil Engineering
• Minimum 3 Years post qualification experience in a similar role
• Member of EIZ
• Ability to plan, organize, supervise, and inspect work of subordinate staff engaged in the operation of Water Distribution Systems
• Detailed knowledge of the Water Supply systems
• Knowledge of the chemical and physical processes involved in the treatment of water to ensure compliance with regulations and standards.
• Applicable laws, codes, safety, and health regulations related to potable water
• Preparation and interpretation of engineering drawings and specifications
• Ability to drive a manual motor vehicle

ASSISTANT ENGINEER X1

Purpose of the Job

Reporting to the Implementation Engineer – Civil, the job holder is responsible for supervising construction programs for both in-house and contracted works. These will include water networks, water treatment works and Sewer networks.

Main accountabilities

• Ensure Contractor has regularly approved program of works including all critical working drawings, constantly monitoring project cost, quality and time.
• Check that contractor has adequate levels of deployment of staff, plant and equipment on site for speedy implementation of the works and report to Superiors all eventualities that require action.
• Inspect/check adherence to contract provisions by contractors and consultants.
• Submit monthly progress update complete with labour, plant and equipment returns for in-house supervised works.
• Prepare detailed measurement sheets for quantities done on site to be used for payments.
• Overseeing quality control, health and safety matters on site.
• Ensuring that all materials used and work performed are as per specifications.

Knowledge and Skill Requirements:

• Grade 12 Certificate
• Degree in Civil Engineering or Construction engineering
• Minimum 3 Years post qualification experience in a similar role
• Member EIZ
• Experience in Water and sanitation infrastructure planning design and implementation
• Experience in project supervision and contract management
• Knowledge in engineering drawings and technical specifications
• Knowledge in GIS and engineering software
• Ability to drive a manual motor vehicle

ESTATES OFFICER X1

Purpose of the Job

Reporting to the Manager Technical Asset Management, the job holder will be responsible for overseeing and conducting maintenance and repair works on the Company’s buildings/assets, as well as to keep accurate records of all maintenance practices

Main accountabilities

• Carries out assessment of civil works in order to properly maintain buildings and equipment
• Prepares plans and designs for repair and maintenance of buildings
• Identifies materials required for civil works, repair and maintenance of Institute’s buildings;
• Undertakes various types of civil engineering/building works, fixing installations, plumbing, air conditioners, and electrical wiring;
• Overseeing contractors when professional repairs are necessary;
• Prepare work order invoices and related documentation in written and electronic format and

Knowledge and Skill Requirements:

• Grade 12 Certificate
• Diploma in Civil or Construction Engineering or closely related field
• Minimum 3 Years’ post qualification experience in Similar role
• Member of EIZ and/or NCC
• Experience in Estate and property/facilities management
• Ability to carry out and supervise civil works
• Ability to carry out building condition assessment and inspections
• Proven competence in preparation and interpretation of building plans and technical drawings
• Ability to prepare and review of Bills of Quantities (BOQs)
• Ability to drive a manual motor vehicle

MANAGEMENT SECRETARY

Purpose of the Job

To provide secretarial and administrative support to the superior in order to ensure efficient and effective operation of the Director or Manager’s office

Main accountabilities

• Types all correspondence/documents to ensure that all correspondence and other documents are efficiently typed and submits for quick action.
• Maintains all correspondences/documents accurately and keeps a record of the Superior ‘s appointments.
• Receives telephone calls and takes down messages appropriately.
• Ensures that all confidential and other documents from both internal and external sources are well secured.
• Ensure that visitors/clients are attended to and that queries are appropriately attended to.
• Maintains all office use materials and Stationery for the superior’s office and other staff members by making sure the offices have all the stationery required at the right time and give support staff services to basic administration work in the Department.
• Ensures that stock stationery levels are maintained for smooth office operations.
• Operates standard office equipment: computer, photocopier, scanner, binder, laminator and shredder.
• Processes travel documents, makes flight bookings and draws necessary allowances for superior
• Reconciles and ensure availability of petty cash

Knowledge and Skill Requirements:

• 5 O-Level School Certificate
• Diploma in Secretarial Services and or Diploma in Management Studies
• Minimum 3 Years post qualification experience in a similar role
• Experience in preparation and coordination of management meetings
• Experience in Minute taking and preparation of action points
• Ability to prepare, format and proofread of reports, memorandum and correspondence
• Document control and records management

METER READERS

Purpose of the Job

To carry out customer services functions in the assigned area involving taking meter readings accurately for correct billing and distribution to metered customers.

Main Accountabilities:

• Lifts, loads, unloads tools and equipment as directed
• Reads and records water meter readings on Meter Reading App/Sheet, takes clear pictures and comments on status
• Verifies abnormal consumption and provides reasons for fluctuations
• Distributes disconnection notices to customers with overdue bills
• Responds to simple customer queries and records complex ones for supervisor
• Records unmetered properties in designated area
• Carries out water disconnections and reconnections
• Undertakes random checks on disconnected properties for illegal reconnections
• Sensitizes customers on digital payment methods
• Inspects meters for unauthorized connections, defects and damages
• Updates clients’ address, contact numbers and meter location coordinates

Knowledge and Skill Requirements:

• 5 O-Level School Certificate
• At least 1 year experience in meter reading, field operations, customer service, data collection is an added advantage
• Good verbal and written communication skills
• Ability to handle customer queries and explain meter readings
• Basic computer and mobile-device literacy

OFFICE ASSISTANT

Purpose of the Job

To clean and secure offices and surroundings and collect/distribute mail from Post Office/Registry.

Main Accountabilities:

• Cleans offices, kitchens, toilets, verandas, corridors by mopping, dusting, slashing, weeding
• Collects and delivers mail, newspapers and circulates files, memoranda
• Posts and collects mail from post office
• Maintains incoming and outgoing mail registers
• Undertakes photocopying, duplicating, binding, and shredding of documents
• Secures and ensures confidentiality of Company information
• Makes tea and serves refreshments during meetings
• Attends to customers and customer queries

Knowledge and Skill Requirements:

• Grade 12 School Certificate with 5 ‘O’ Levels
• At least 1 year experience in similar role is an added advantage
• Proven experience in general cleaning and housekeeping
• Knowledge of cleaning chemicals, infection prevention, hygiene and PPE
• Ability to work independently and as part of a team

ARTISAN HELPER

Purpose of the Job

To perform simple repetitive tasks as directed by the supervisor to assist the artisan. Tasks may involve lifting, pushing, digging, cleaning, cutting, greasing, tightening/loosening bolts.

Main Accountabilities:

• Lifts, loads, unloads tools and equipment
• Loosens, tightens bolts, screws or straps to secure parts/equipment
• Digs and backfills after artisan has repaired defects
• Cleans, washes floors, work areas, slashes grass
• Records simple data as directed by the artisan
• Undertakes any simple task assigned

Knowledge and Skill Requirements:

• Grade 12 School Certificate
• At least 1 year experience in similar role will be an added advantage
• Basic knowledge of plumbing, electrical, mechanical and/or civil works
• Handling and preparation of tools, equipment and materials
• Basic operation and care of hand and power tools
• Ability to work in confined spaces

JOB APPLICATION PROCEDURE

Submit your application + comprehensive CV as one document including:

• Contact telephone number
• Copies of certificates
• Names of 3 referees

Note: Only shortlisted candidates will be contacted. Female candidates are especially encouraged to apply.