About Us

Frankfurt Zoological Society (FZS) is an international conservation organisation dedicated to conserving wildlife and ecosystems in some of the world’s most outstanding wild places. FZS maintains long-term conservation programmes in Africa, South America, Asia, and Europe.

FZS Zambia, through the North Luangwa Conservation Programme (NLCP), has been active in the North Luangwa ecosystem since 1986 and currently supports conservation and community development across protected areas and surrounding Game Management Areas.

Under the EU NaturAfrica-funded “Connecting Livelihoods and Landscape (CoLiLa)” project, FZS is expanding its work within the Malawi–Zambia Transfrontier Conservation Area (MAZA TFCA), strengthening biodiversity conservation, inclusive livelihoods, and community-based governance.

About the Role

The Senior Community Officer will support the implementation of Approved Annual Operational Plans by guiding, coordinating, and backstopping field teams in the delivery of Chiefdom Implementation Plans within assigned chiefdoms.

The role focuses on community engagement, stakeholder coordination, governance support to CRBs, VAGs, CFMGs, cooperatives and other CBOs, FPIC, grievance redress mechanisms, conservation education, human-wildlife coexistence, land-use planning, GMP implementation, livelihoods, enterprise development, value chain support, community monitoring, and reporting.

The position serves as a link between field teams, community structures, and the Community Conservation and Livelihoods Department, ensuring effective communication of activities, feedback, grievances, risks, and lessons from assigned chiefdoms.

Your Tasks

• Implementation support for Approved Annual Operational and Chiefdom Implementation Plans.
• Community engagement and stakeholder coordination.
• Governance support to CCC, CRBs, VAGs, CFMGs, cooperatives and CBOs.
• Safeguards, grievance redress and community feedback.
• Land use planning, GMP implementation and natural resource governance.
• Coordinate community-level implementation of Human–Wildlife Coexistence (HWCoex) interventions, including prevention, mitigation, and response measures.
• Support the implementation of conservation education activities in schools and communities in a manner that complements and reinforces the work of the Conservation Education Specialist.
• Livelihoods, enterprise development and value chain support.
• Support routine field data collection, community-based monitoring, monthly data uploads, and verification of activity outputs.
• Ensure that the organisational structure of the NLCP is adhered to and develop any workplans, reports, SOPs, policies required by the department together with programme management.
• Support field teams to develop, update, and track Chiefdom Implementation Plans for assigned chiefdoms.

Your Profile

Qualifications

• Bachelor’s degree in Natural Resource Management, Wildlife Management, Forestry Sciences, Community Development, or a related field.
• Postgraduate qualification is an added advantage.

Experience

• Minimum 7 years’ experience in community-based conservation or natural resource management.
• Proven experience working with community governance structures in rural settings.
• Practical experience in HWCoex interventions and community engagement.
• Experience supervising field teams.
• Familiarity with donor-funded projects is an advantage.

Key Competencies and Attributes

• Strong leadership and mentoring skills.
• Excellent community facilitation and communication skills.
• Ability to manage conflict sensitively and professionally.
• Strong organisational and reporting skills.
• Willingness to work in remote field locations.

We Offer

• Meaningful work contributing to biodiversity conservation and community resilience.
• Opportunity to work in a unique transboundary conservation landscape.
• Supportive and professional working environment.
• Competitive salary commensurate with qualifications and experience.

How to Apply

If you are passionate and ready to take on this challenge, please submit your Curriculum Vitae (max 3 pages) and Cover Letter (max 1 page) detailing your relevant experience by using the link below:

Apply for Senior Community Officer | Frankfurt Zoological Society

Applicants should include three (3) traceable referees with a brief description of the working relationship and contact details. Appointment is subject to the submission of ZAQA-certified qualifications.

Application Deadline: 23 October 2026.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

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About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. Unifi serves clients across Zambia, Kenya, Uganda, South Africa and Tanzania. The company combines client service with technology and data analytics to deliver financial services across the continent.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. The role is responsible for running the branch, leading the team, achieving targets and maintaining and improving client service. The Branch Manager is expected to build a branch that performs consistently, treats clients with dignity and solves problems quickly and simply.

Responsibilities

• Own branch performance by knowing targets and driving the team to achieve them consistently.
• Lead, develop and hold the team accountable by setting clear standards, coaching daily and developing staff.
• Support the team to deliver fast, clear and simple service.
• Approve loans in line with credit guidelines, accurately and efficiently, with a clear understanding of client commitments.
• Own branch-level collections by staying up to date with overdue accounts, following up promptly and working with clients to find solutions.
• Onboard and induct new team members and ensure they are ready before engaging with clients.
• Run a clean and disciplined operation with high standards in cash handling, compliance, credit processes and branch administration.
• Resolve escalated client complaints with speed and dignity and ensure issues are followed through to resolution.
• Report on branch performance honestly and clearly and flag problems early.
• Identify operational challenges, develop solutions and take action quickly.
• Build a positive and high-performing branch environment while maintaining strong team standards.
• Support a workplace where employees work hard, grow and contribute effectively.

Requirements

• Degree in Banking, Finance, Business Administration, Marketing or a related commercial field is advantageous.
• 3–5 years’ experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of consistently achieving targets.
• Good understanding of credit, lending processes and basic financial concepts.
• Strong communication skills with the ability to remain clear, direct, respectful and calm under pressure.
• Strong organisational and disciplinary skills, with the ability to follow processes and maintain accuracy.
• Fluent in English.
• Willingness to work shifts, weekends or rotational standbys where required.
• Strong ownership, initiative and willingness to identify and improve what is not working.

How to Apply

Applications should be submitted online through Unifi’s careers portal.

View Job & Apply

Closing Date: 6 October 2026

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Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.

BRANCH MANAGER

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. You run the branch. You own the team, the targets and maintain and raise the client service making our clients’ life easy every day. You build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. You are visible, hands-on, and close to the work.

Responsibilities

• Own branch performance by knowing your targets, and drive your team to hit them consistently.
• Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy.
• Support the team to deliver fast, clear and simple service.
• Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for.
• Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions.
• Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet.
• Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
• Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution.
• Report on branch performance with honesty and clarity, flag problems early.
• Identify what is not working and fix it, bring solutions and take action quickly.
• Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together.
• Make Unifi a place where people work hard, grow fast, and enjoy being part of the team.

Requirements

• Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
• 3–5 years’ experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of hitting targets consistently.
• Good understanding of credit, lending processes, and basic financial concepts.
• Strong communicator, clear, direct, respectful, and calm when things get busy.
• Organised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.
• Fluent in English.
• Willing to work shifts, weekends, or rotational standbys where required.
• Hungry to grow, you question what is not working, take ownership, and bring strong energy and standards to your team every day.

How to Apply

Interested candidates should apply online through the Unifi application portal.