The Opportunity

We invite suitably qualified individuals based in Kitwe or Lusaka, or able to self-relocate, to apply for the position of Collections Officer in the Debt Collections Department.

Job Purpose

Responsible for managing the collection of outstanding debts from clients, negotiating payment arrangements, handling debtor enquiries, executing recovery and ensuring collection chain processes are in place, while providing administrative assistance to the team.

Key Responsibilities

• Follow company standards and ensure high quality and productivity of job performance.
• Maintain good customer service.
• Follow internal rules, policies and guidelines.
• Contact debtors by telephone and email regarding the collection and recovery of overdue amounts on accounts, and update client feedback on the ERP system.
• Attend to walk-in clients for queries and payment arrangements.
• Follow up on promise-to-pay and payment commitment cases to ensure a positive resolution through actual payment.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures, including payment in full, settlements and/or payment arrangements.
• Meet monthly collection targets as assigned by management.
• Keep track of and ensure all incoming payments are assigned/flagged.
• Ensure all loans above 90 days delay are terminated.
• Refer matters to legal for legal recovery action where necessary.
• Provide ad-hoc activities when required.
• Track and communicate error deductions with partners and handle all related issues as requested by the line manager.
• Generate ideas and suggestions for improvements to collections strategies.
• Stay up to date with the latest procedures and all job-related updates.
• Multitask and work effectively in a fast-paced environment.

Qualifications and Requirements

• Minimum Diploma in any business course; a degree is an added advantage.
• 1–2 years’ relevant field experience.
• Computer literacy in Microsoft Office, including Word, Excel and Outlook.
• Ability to meet daily, weekly and monthly targets.
• Ability to make outbound calls in accordance with predetermined schedules.
• Ability to analyse and interpret account and client documents.
• Ability to multitask and work in a fast-paced environment.
• Approachable personality with problem-solving skills.
• Accuracy in data capturing.
• Target-driven.
• Persistence.
• Team player.
• Good communication skills.
• Attention to detail.
• Problem solver.
• Good negotiation skills.

How to Apply

Interested candidates should apply through the official application portal.

Job Details

We invite suitably qualified individual based in Kitwe or Lusaka or able to self-relocate to apply for Position of Collections Officers in our Debt Collections Department.

Job Purpose

Responsible for managing the collection of outstanding debts from clients, negotiate payment arrangements, handle debtor enquiries, executing recovery and ensuring collection chain processes are in place, and to provide administrative assistance to the team.

Key Responsibilities

• Follow company standards and ensure high quality and productivity of job performance.
• Maintain good customer service.
• Follow internal rules/policies/guidelines.
• Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system.
• Attend to walk-in clients for queries/payment arrangements.
• Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements.
• Meet monthly collection targets as assigned by management.
• Keep track and ensure all incoming payments are assigned/flagged.
• Ensure all loans above 90 days delay are terminated.
• Refer matters to legal for legal recovery action where necessary.
• Provide ad-hoc activities when required.
• Tracking and communicating error deductions with partners and handling all related issues as per line manager requests.
• Generate ideas and suggestions for collections strategies improvements.
• Being up to date with newest procedures and all job-related updates.
• Being able to multitask and work in a fact pace environment.

Qualifications and Requirements

• minimum Diploma In any business course a degree will be added advantage.
• 1-2 Years relevant field experience – Computer literacy in Microsoft office (Word, Excel, Outlook)
• Meet daily /weekly /monthly targets
• Make outbound calls in accordance with predetermined schedules
• Ability to analyze and interpret account and all client documents
• Ability to multitask and work in fast-paced environment
• Approachable personality with problem solving skills
• Accuracy in data capturing
• Target driven
• Persistence
• Team Player
• Good Communications Skills
• Attention to Detail
• Problem solver
• Good negotiation skills