JOB OPPORTUNITY

In line with the Bank's strategic priorities aimed at strengthening corporate governance, ensuring regulatory compliance, and supporting effective decision-making, NATSAVE seeks the services of a highly motivated, result-oriented, well-qualified, and experienced professional to fill the following positions:

(a) Manager Internal Audit (01) – NG3

Reporting to: CHIEF INTERNAL AUDITOR

1. Purpose of the Job

To implement audit plans, manage quality assurance programs, and oversee the execution of annual plans, communicating audit results, and enforcing audit procedures to ensure regulatory compliance, minimized risk, and ensured bank integrity.

2. Key Responsibilities

• Support the Chief Internal Auditor in developing and implementing the Internal Audit Department's strategy in alignment with the Bank's objectives.
• Develop and manage the annual audit plan and budget, ensuring effective allocation and utilisation of audit resources.
• Manage the audit quality assurance programme to ensure compliance with professional standards, regulatory requirements, and internal audit policies.
• Oversee the execution of the annual audit plan, ensuring timely completion of audit assignments and delivery of quality audit reports.
• Participate in fraud investigations and provide appropriate audit support to ensure thorough identification, assessment, and reporting of potential fraud.
• Communicate audit findings, results, and recommendations to Management and other relevant stakeholders to promote accountability and timely corrective action.
• Ensure adherence to approved audit policies, procedures, methodologies, and professional standards across audit activities.
• Lead, supervise, and develop the Internal Audit team to ensure effective performance, professional growth, and achievement of departmental objectives.

3. Qualifications & Experience

• Bachelor's degree in Accounting, Finance, or a related field, with professional certification such as CIA, CPA, or CISA highly valued. Strong knowledge of auditing principles, risk management, and internal controls is required.
• Minimum of 7 years' experience in internal audit, including supervisory or team leadership roles, with demonstrated experience in audit planning, execution, and reporting.
• Must be a full member of the Institute of Internal Auditors (IIA).

4. Key Competencies

• Interpersonal and communication skills.
• Problem solving and analytical skills.
• Decision-making skills.
• Results oriented and accountable.
• Financial management and cost optimisation.
• Leadership and team management.

(b) Relationship Officer (06) – NG5

Reporting to: RELATIONSHIP MANAGER

1. Purpose of the Job

To support the Relationship Manager in delivering business development and growth initiatives, in order to enhance customer experience and retention.

2. Key Responsibilities

• Support the Relationship Manager in implementing business development and portfolio growth initiatives.
• Deliver high-quality customer service by ensuring timely issue resolution and an enhanced customer experience.
• Build and maintain strong customer relationships to promote retention and meet clients' banking needs.
• Identify and pursue sales opportunities to support business development and revenue growth.
• Monitor credit risk within the portfolio and recommend appropriate mitigation measures.
• Maintain regular communication with customers to ensure effective relationship management and issue resolution.
• Provide customer insights and market intelligence to support business development and improve service delivery.
• Contribute to portfolio growth and the achievement of revenue targets.

3. Qualifications & Experience

• Bachelor's Degree in Business Administration, Finance, or a related field, with a strong foundation in business principles, financial analysis, and relationship management.
• 2 years' experience in banking or a related field, with exposure to customer service and relationship management to support the maintenance and growth of the Bank's corporate client portfolio.

4. Key Competencies

• Relationship management.
• Customer focus.
• Interpersonal skills.
• Problem solving.
• Results oriented.
• Financial awareness.
• Team leadership.
• Adaptability.

(c) Relationship Analyst (02) – NG6

Reporting to: RELATIONSHIP OFFICER

1. Purpose of the Job

To support corporate client relationship management to drive client satisfaction and portfolio growth while ensuring regulatory compliance.

2. Key Responsibilities

• Support the maintenance and growth of the corporate client portfolio.
• Conduct financial analysis to support client solutions and business decisions.
• Provide high-quality client support to ensure customer satisfaction.
• Monitor client accounts and identify potential risks or issues.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Prepare portfolio performance reports to support decision-making.
• Identify and pursue cross-selling opportunities to drive revenue growth.

3. Qualifications & Experience

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field, with a strong foundation in business development, sales principles, customer relationship management, and market analysis.
• 2 years' experience in sales, business development, banking, or a related field, with exposure to client acquisition, customer relationship management, and business development to support the growth of the Bank's client portfolio and achievement of business development objectives.

4. Key Competencies

• Interpersonal and relationship management.
• Customer service oriented.
• Communication skills.
• Problem-solving skills.
• Teamwork and collaboration.
• Results oriented.
• Adaptability and flexibility.
• Adaptability and resilience.

(d) Legal Officer (01) – NG4

Reporting to: HEAD LEGAL

1. Purpose of the Job

To provide legal input and administration support to ensure that legal issues involving the Bank are dealt with accordingly and that all procedures are adhered to properly and legally.

2. Key Responsibilities

• Draft, review and provide legal input on contracts and agreements, ensuring compliance with applicable laws and regulations and protecting the Bank's interests.
• Maintain and administer legal documentation, including contracts, agreements, and court documents, ensuring accuracy, completeness, and proper record keeping.
• Conduct research on legal issues affecting the Bank, providing appropriate recommendations to support compliance with applicable laws and regulations.
• Provide legal support in litigation and dispute resolution matters, including gathering evidence, preparing witnesses, and attending court proceedings.
• Monitor and ensure compliance with laws and regulations affecting the Bank, identifying areas of non-compliance and providing recommendations for improvement.
• Provide training and awareness on legal issues and compliance to business units and staff, ensuring understanding and adherence to applicable laws and regulations.

3. Qualifications & Experience

• Bachelor's Degree in Law (LL.B.), with relevant certifications desirable, and a strong foundation in corporate law, banking law, and governance to provide legal input and administrative support.
• Membership with the Law Association of Zambia (LAZ) with a valid LAZ practicing license.
• 1 - 3 years of experience in providing legal advice and opinions, with practical experience in applying legal principles and procedures to support the Bank's legal and regulatory requirements.

4. Key Competencies

• Interpersonal and communication skills.
• Stakeholder management skills.
• Problem solving and analytical skills.
• Decision-making and sound judgement.
• Leadership and team development.
• Planning, organisation and prioritisation.
• Legal and regulatory awareness.

(e) Digital Business Channels Officer (03) – NG4

Reporting to: HEAD OF DIGITAL BUSINESS CHANNELS

1. Purpose of the Job

To optimize digital channels business revenue growth by enhancing customer experience, analysing channel performance, and identifying improvement opportunities.

2. Key Responsibilities

• Support the development and execution of initiatives that drive revenue growth through digital channels.
• Monitor and analyse digital channel performance, identifying opportunities for improvement.
• Recommend and implement initiatives to enhance digital channel performance and effectiveness.
• Support customer acquisition and engagement initiatives through digital channels.
• Generate and present insights and reports on digital channel performance, customer behaviour, and market trends.
• Collaborate with internal and external stakeholders to ensure alignment and effective execution of digital channel initiatives.
• Implement digital channel improvements and enhancements to deliver a seamless customer experience.

3. Qualifications & Experience

• Bachelor's Degree in Business Administration, Marketing, Banking, Finance, Information Technology, Computer Science or a related field, with a strong foundation in digital business, marketing, and customer experience to effectively support revenue growth and customer engagement.
• Membership with a relevant professional body such as the Information and Communication Technology Association of Zambia (ICTAZ), Zambia Institute of Marketing (ZIM), or other relevant professional body will be an added advantage.
• Minimum 3 years' experience in digital business, marketing, or a related field, with demonstrated experience in digital business, marketing, and customer experience to effectively support channel performance and customer engagement.

4. Key Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Sound judgment and decision-making ability.
• Strong communication and presentation skills.
• Ability to work under pressure and meet tight deadlines.
• High level of integrity and professionalism.

(f) Digital Applications Developer (01) – NG4

Reporting to: HEAD DIGITAL TRANSFORMATION

1. Purpose of the Job

To design, develop, and maintain digital software applications to deliver enhanced digital products, drive customer satisfaction, and foster business growth.

2. Key Responsibilities

• Design digital applications to improve user experience and enhance digital product offerings.
• Develop digital applications that meet business requirements and improve digital service delivery.
• Maintain digital applications to ensure seamless functionality and reduce technical issues.
• Implement security measures to protect digital applications and reduce security breaches.
• Collaborate with cross-functional teams to improve digital product development and delivery.
• Document digital application development processes to improve knowledge sharing and reduce development time.

3. Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, or a related field, with a strong foundation in programming, software development, and digital technologies to effectively design, develop, and maintain digital applications.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• Minimum 2 - 3 years' experience in digital development, with demonstrated experience in supervising or leading junior staff to effectively apply technical expertise and leadership skills in designing, developing, and maintaining digital applications.

4. Key Competencies

• Programming and software development.
• Digital application development and maintenance.
• Technical problem-solving and analytical thinking.
• Decision-making and sound judgement.
• Leadership and team supervision.
• Strong communication and interpersonal skills.
• Stakeholder collaboration.
• Results orientation.
• Financial and resource management.
• Adaptability and flexibility.

(g) Digital Applications Analyst (01) – NG5

Reporting to: DIGITAL APPLICATIONS DEVELOPER

1. Purpose of the Job

To design, develop, and maintain digital software applications for digital products and services in order to enhanced digital product offerings, support customer satisfaction and business growth.

2. Key Responsibilities

• Support the design of digital applications, ensuring alignment with business requirements.
• Develop high-quality code for digital applications to improve functionality and performance.
• Test digital applications, identify and resolve defects, and ensure application stability.
• Deploy digital applications, ensuring seamless integration with existing systems and minimal downtime.
• Collaborate with cross-functional teams to improve digital product development and delivery.
• Document digital application development processes to improve knowledge sharing and reduce development time.

3. Qualifications & Experience

• Bachelor's degree in Business Administration, Banking, Finance, Information Technology, Computer Science, Marketing, or a related field, with a basic foundation in digital development and analysis to effectively support digital product development.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• Professional certifications in IT Service Management, Business Analysis, Application Management, Project Management, or relevant technology disciplines are an added advantage.
• Good understanding of digital banking applications, APIs, databases, system integration, and application support.
• 1 - 2 years' experience in digital analysis, with demonstrated exposure to digital product development and analysis to effectively support digital product development.

4. Key Competencies

• Digital analysis and technical support.
• Software Development.
• Basic knowledge of digital development.
• Analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Stakeholder collaboration.
• Decision-making within established policies and procedures.
• Results oriented.
• Attention to detail.
• Adaptability and flexibility.
• Teamwork and collaboration.

(h) IT Technician (01) – NG5

Reporting to: IT ENGINEER

1. Purpose of the Job

To install, configure, and support the bank's IT infrastructures to ensure efficient, secure, and proper maintenance of all technology systems.

2. Key Responsibilities

• Resolve technical issues within agreed Service Level Agreements (SLAs) to minimise downtime and ensure business continuity.
• Install and configure new workstations, ensuring seamless integration with existing systems and an improved user experience.
• Maintain and upgrade printers and scanners to ensure optimal performance and minimise downtime.
• Provide technical support to employees by resolving IT issues and improving user experience and productivity.
• Document technical issues and solutions to improve knowledge sharing and reduce resolution time.
• Conduct routine maintenance on IT systems, identifying and resolving potential issues before they impact business operations.

3. Qualifications & Experience

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field, with a strong foundation in IT principles and practices to effectively diagnose and resolve technical issues.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• 1 - 2 years' experience in IT support, with demonstrated experience in IT support and maintenance to effectively diagnose and resolve technical issues.

4. Key Competencies

• IT support and technical troubleshooting.
• Technical problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Customer service orientation.
• Decision-making within established IT policies and procedures.
• Results oriented.
• Teamwork and collaboration.
• Attention to detail.
• Adaptability and flexibility.
• Time management and prioritisation.

(i) Database Analyst (01) – NG5

Reporting to: DATABASE ADMINISTRATOR

1. Purpose of the Job

To maintain database systems in order to ensure data integrity, security, and efficient access for bank operations and reporting.

2. Key Responsibilities

• Ensure data accuracy and integrity by resolving data inconsistencies and improving data quality.
• Implement robust database security measures to prevent data breaches and ensure regulatory compliance.
• Optimise database queries and indexing to improve query response times and enhance system efficiency.
• Develop and maintain reports to provide insights that support business decision-making.
• Collaborate with stakeholders to identify and resolve data issues, improving data quality and supporting informed decision-making.
• Conduct data analysis to identify trends and patterns and provide insights that support business strategy and decision-making.

3. Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Database Administration, Software Engineering, or a related field, with a strong foundation in database principles and practices to effectively analyze and support database operations.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• Professional certification in Database Administration, SQL, Oracle, Microsoft SQL Server, PostgreSQL, or other relevant database technologies is an added advantage.
• Strong knowledge of SQL, relational databases, database structures, data modelling, and database performance management.
• Minimum 1 - 2 years' experience in database analysis and support, with demonstrated experience in database operations to effectively analyze, maintain, and support database operations.

4. Key Competencies

• Database analysis and support.
• Technical problem-solving and analytical skills.
• Database administration principles.
• Strong communication and interpersonal skills.
• Stakeholder collaboration.
• Decision-making within established database policies and procedures.
• Results oriented.
• Attention to detail.
• Teamwork and collaboration.
• Adaptability and flexibility.

(j) IT Services Support Officer (01) – NG4

Reporting to: HEAD IT OPERATIONS

1. Purpose of the Job

To oversee day-to-day IT systems operations, troubleshoot problems, and train users to ensure business continuity and support customer satisfaction.

2. Key Responsibilities

• Monitor and maintain IT systems to ensure optimal system uptime and support uninterrupted business operations.
• Diagnose and resolve IT incidents within agreed Service Level Agreements (SLAs) to minimise downtime and ensure business continuity.
• Provide technical support to employees by diagnosing and resolving hardware, software, and system-related issues.
• Train employees on new IT systems and applications to promote user adoption and improve productivity.
• Develop and maintain IT procedures and knowledge base articles to facilitate knowledge sharing and improve issue resolution efficiency.
• Collaborate with the IT team to diagnose and resolve complex technical issues and improve overall incident resolution rates.
• Monitor system performance and identify potential technical issues to support proactive maintenance and minimise system downtime.
• Maintain accurate records of IT incidents, resolutions, procedures, and technical support activities.

3. Qualifications & Experience

• Bachelor's Degree in Information Technology or a related field, with relevant certifications such as CompTIA A+, and a strong foundation in IT principles and practices to effectively provide technical support and troubleshoot technical issues.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• Minimum 2 - 3 years' experience in IT support, with demonstrated experience in troubleshooting and resolving technical issues to effectively provide IT support and maintain system functionality.

4. Key Competencies

• Strong communication and interpersonal skills.
• Technical problem-solving and analytical thinking.
• Decision-making and sound judgement.
• Results oriented.
• Financial and resource management awareness.
• Adaptability and flexibility.

(k) IT Security Officer (02) – NG4

Reporting to: HEAD IT SECURITY & TECHNOLOGY RISK

1. Purpose of the Job

To Implement and enforce security policies and procedures to protect sensitive bank information and data, ensuring regulatory compliance and customer confidence.

2. Key Responsibilities

• Implement security policies to improve information security and reduce organisational risk.
• Conduct security risk assessments to identify and mitigate potential security threats.
• Develop security procedures to improve incident response and security operations.
• Monitor and respond to security incidents to minimise impact and ensure business continuity.
• Collaborate with the IT team to implement security measures that improve the Bank's security posture and reduce risk.
• Provide security awareness training to employees to enhance security knowledge and reduce security breaches.

3. Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, or a related field, with relevant certifications such as CISSP or CISM, and a strong foundation in IT security and risk management to effectively implement and enforce IT security policies.
• Membership with the Information and Communication Technology Association of Zambia (ICTAZ) with a valid ICT practicing license.
• Minimum 2 - 3 years' experience in IT security, with demonstrated experience in implementing and enforcing security policies and procedures to effectively manage IT security risks and controls.

4. Key Competencies

• Database analysis and support.
• IT security and risk management.
• Security policy implementation and compliance.
• Security risk assessment and mitigation.
• Technical problem-solving and analytical thinking.
• Decision-making and sound judgement.
• Strong communication and interpersonal skills.
• Stakeholder engagement and collaboration.
• Results oriented.
• Financial and resource management awareness.

Application Process

If you meet the above requirements, kindly submit your application letter, CV, and certified copies of qualifications to:

Or you can e-mail your application to jobs@natsave.co.zm

Closing date: 3rd September 2026