About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. Unifi serves clients across Zambia, Kenya, Uganda, South Africa and Tanzania. The company combines client service with technology and data analytics to deliver financial services across the continent.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. The role is responsible for running the branch, leading the team, achieving targets and maintaining and improving client service. The Branch Manager is expected to build a branch that performs consistently, treats clients with dignity and solves problems quickly and simply.

Responsibilities

• Own branch performance by knowing targets and driving the team to achieve them consistently.
• Lead, develop and hold the team accountable by setting clear standards, coaching daily and developing staff.
• Support the team to deliver fast, clear and simple service.
• Approve loans in line with credit guidelines, accurately and efficiently, with a clear understanding of client commitments.
• Own branch-level collections by staying up to date with overdue accounts, following up promptly and working with clients to find solutions.
• Onboard and induct new team members and ensure they are ready before engaging with clients.
• Run a clean and disciplined operation with high standards in cash handling, compliance, credit processes and branch administration.
• Resolve escalated client complaints with speed and dignity and ensure issues are followed through to resolution.
• Report on branch performance honestly and clearly and flag problems early.
• Identify operational challenges, develop solutions and take action quickly.
• Build a positive and high-performing branch environment while maintaining strong team standards.
• Support a workplace where employees work hard, grow and contribute effectively.

Requirements

• Degree in Banking, Finance, Business Administration, Marketing or a related commercial field is advantageous.
• 3–5 years’ experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of consistently achieving targets.
• Good understanding of credit, lending processes and basic financial concepts.
• Strong communication skills with the ability to remain clear, direct, respectful and calm under pressure.
• Strong organisational and disciplinary skills, with the ability to follow processes and maintain accuracy.
• Fluent in English.
• Willingness to work shifts, weekends or rotational standbys where required.
• Strong ownership, initiative and willingness to identify and improve what is not working.

How to Apply

Applications should be submitted online through Unifi’s careers portal.

View Job & Apply

Closing Date: 6 October 2026

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