The Opportunity

We invite suitably qualified individuals based in Kitwe or Lusaka, or able to self-relocate, to apply for the position of Collections Officer in the Debt Collections Department.

Job Purpose

Responsible for managing the collection of outstanding debts from clients, negotiating payment arrangements, handling debtor enquiries, executing recovery and ensuring collection chain processes are in place, while providing administrative assistance to the team.

Key Responsibilities

• Follow company standards and ensure high quality and productivity of job performance.
• Maintain good customer service.
• Follow internal rules, policies and guidelines.
• Contact debtors by telephone and email regarding the collection and recovery of overdue amounts on accounts, and update client feedback on the ERP system.
• Attend to walk-in clients for queries and payment arrangements.
• Follow up on promise-to-pay and payment commitment cases to ensure a positive resolution through actual payment.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures, including payment in full, settlements and/or payment arrangements.
• Meet monthly collection targets as assigned by management.
• Keep track of and ensure all incoming payments are assigned/flagged.
• Ensure all loans above 90 days delay are terminated.
• Refer matters to legal for legal recovery action where necessary.
• Provide ad-hoc activities when required.
• Track and communicate error deductions with partners and handle all related issues as requested by the line manager.
• Generate ideas and suggestions for improvements to collections strategies.
• Stay up to date with the latest procedures and all job-related updates.
• Multitask and work effectively in a fast-paced environment.

Qualifications and Requirements

• Minimum Diploma in any business course; a degree is an added advantage.
• 1–2 years’ relevant field experience.
• Computer literacy in Microsoft Office, including Word, Excel and Outlook.
• Ability to meet daily, weekly and monthly targets.
• Ability to make outbound calls in accordance with predetermined schedules.
• Ability to analyse and interpret account and client documents.
• Ability to multitask and work in a fast-paced environment.
• Approachable personality with problem-solving skills.
• Accuracy in data capturing.
• Target-driven.
• Persistence.
• Team player.
• Good communication skills.
• Attention to detail.
• Problem solver.
• Good negotiation skills.

How to Apply

Interested candidates should apply through the official application portal.