About Offshore Launch

Offshore Launch is a staffing agency that helps small business owners scale their operations with AI-powered virtual assistants and top 1% global remote talent, primarily serving home service industries like plumbing, HVAC, and roofing.

Employee Count: 11–50

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data, so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values career growth.
• Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways, with an overall emphasis on teamwork, collaboration, and work/life balance.
• Contribute to a culture that values partnership, service, and excellence.

Who We Serve

We serve family-owned and owner-operated home service businesses, such as plumbing and HVAC companies, using Housecall Pro, ServiceTitan, and comparable field service platforms.

We equip them with the operational infrastructure and talent to run day-to-day operations, so they can focus on field development, sales, and growth.

Job Overview

This role supports a family-owned plumbing and heating company running on Housecall Pro and Gusto. You’ll be the administrative backbone of the business, taking calls off the owner’s cell phone and running every booking, schedule change, invoice, permit, and new hire so the owner can stay in the field.

Key Responsibilities

• Call handling and booking: Answer every inbound call plus LSA and Angi leads, book the diagnostic/dispatch visit on the first call without providing pricing over the phone, and route unusual calls, such as boiler work, to the owner.
• Housecall Pro scheduling: Book arrival windows, reshuffle the day when a plumber sells a larger job, such as tankless or dig work, and handle every customer reschedule.
• Invoicing and collections: Invoice every job in Housecall Pro, collect payment at completion, and run the accounts receivable (AR) follow-up process through to collections. Manage card-on-file and net-30 terms for commercial accounts.
• Estimate management: Log every flat-rate estimate in Housecall Pro and keep its status current.
• Payroll and employee administration: Run payroll, onboarding, and offboarding in Gusto, including I-9s and new-hire paperwork, uniforms, and tracking of each plumber’s iPad, company card, and van.
• Permits and compliance: Pull permits, book equipment such as a backhoe for dig jobs, send certificates of insurance (COIs) to cities and commercial customers, and track licence renewals.
• Office inbox: Monitor the general office inbox daily, including website forms and owner requests.
• Reporting: Deliver weekly office reports from Housecall Pro.
• Process documentation and systems: Document every recurring task as a standard operating procedure (SOP), and keep Housecall Pro set up correctly, including skill tags, price book, and GPS tracking.

KPIs and Performance Expectations

• Answer every call and lead, with no callbacks required from the owner.
• Achieve an 80% or higher booking rate on qualified leads.
• Ensure every job is invoiced and collected at completion. Follow up on unpaid invoices daily for four days, then weekly, with do-not-serve at 30 days and collections at 60 days.
• Ensure every estimate is logged with a current status.
• Maintain accurate and on-time payroll.
• Process permits, COIs, licences, and technician paperwork accurately and on time.
• Deliver weekly reports on time and ensure they are accurate.

Required Qualifications and Experience

• At least 2 years of experience in office management, dispatch, or operations coordination, ideally in plumbing, HVAC, or field services.
• Working knowledge of Housecall Pro or a comparable field service management (FSM) platform, such as ServiceTitan or Jobber.
• Strong phone presence, plus excellent written and verbal English.
• Ability to own work from start to finish and follow up independently without close supervision.
• Organised and detail-oriented, with a habit of documenting processes.

Additional Advantages

• Direct plumbing or heating industry experience.
• Experience with Gusto or a similar payroll/HR platform.
• Experience handling permits, COIs, or AR collections.

Compensation and Benefits

Monthly Salary: Up to $1,600, depending on experience.

• Guaranteed annual bonus of one month's salary.
• Performance-based annual bonus of up to 1.5 times one month's salary, contingent on quarterly performance scores.
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
• 16 days of paid time off (PTO).

Note: The client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are provided by the agency.

Please note that a response from candidates is anticipated within 24 hours of outreach. If no reply is received within this timeframe, it will be assumed that the candidate is no longer interested in pursuing the opportunity.

How to Apply

Interested candidates can submit their applications through the official Offshore Launch recruitment portal:

Apply Online for Remote Office Manager – Plumbing & Heating

Application Deadline: 14 December 2026

Eligibility: Open to candidates from all countries.

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