About Ricaris

Ricaris is a Barcelona-based multilingual services company specialising in professional translation, content marketing and customer support for international clients. Its motto, "Have a Nice Day," reflects its commitment to positive and productive interactions.

Job Overview

Ricaris is seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage incoming communications. This remote position requires a dependable and communicative professional who can handle sensitive information with discretion.

The successful candidate will serve as the first point of contact, ensuring a smooth and professional experience for every caller.

Key Responsibilities

• Manage a high volume of inbound calls professionally, providing information and directing enquiries as needed.
• Maintain detailed records of calls, interactions and customer information in CRM and documentation systems.
• Use and manage call flows efficiently through a dialer system and phone software.
• Handle and process sensitive information with the utmost confidentiality.
• Collaborate effectively with the internal team and follow established procedures accurately.

Required Qualifications

Communication and Experience

• Fluency in English, with excellent written and verbal communication skills.
• Proven experience in a phone-based customer service role, such as Receptionist or Virtual Assistant.

Technical and Operational Skills

• Proficiency in Google Docs for documentation and collaboration.
• Experience using dialer systems to manage call volumes.
• Familiarity with CRM software for data entry and tracking.
• A reliable work setup with stable internet and power connections.
• Backup solutions for both internet and power to prevent service disruptions during shifts.

Availability and Reliability

• Ability to work a fixed schedule from 4:00 AM to 12:00 PM Eastern Time (ET).
• A strong sense of responsibility, reliability and attention to detail.

Preferred Qualifications

• Familiarity with the real estate or hospitality industries.
• Working knowledge of Google Sheets for data management and reporting.
• Experience using Aircall or Zendesk platforms.

Contract Duration and Compensation

• Duration: Approximately 2–3 months, until the end of January 2027.
• Extension: There may be an opportunity to extend the contract depending on client needs or participate in other upcoming Ricaris projects.
• Compensation: $5–$10, depending on the level of activity and responsibilities.

The role includes both inactive and active periods. Inactive time refers to standby periods while waiting to receive calls, while active time covers periods when calls or other interactions are in progress.

How to Apply

Interested and qualified candidates from any country can submit their applications through the official recruitment link below.

Application Deadline: 6 December 2026

Apply Online: Apply for the Remote Call Line Specialist Position

Ricaris believes great service starts with great people and welcomes candidates ready to bring professionalism, positivity and care to every call.

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